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Unified Communication Senior Consultant
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**Responsibilities**:
- Responsible for handling day-to-day Unified Communications operations support, understand customer’s requirements and issues
- Provide L2 support for operational activities including troubleshooting of Microsoft Teams, AudioCodes SBC and Zoom meeting platform
- Troubleshooting of system level changes including trunks and call routing
- Escalate and create cases with respective teams internally and externally as required
- Quarterly and Annual Privileged User Access Matrix Recertification review and cleanup
- Reviewing and Updating of Standard Operating Procedure
- Half yearly review and cleanup of Team Channel
- Monthly extraction of user data
- Participate in weekly meeting (i.e. TRM, CAB, OPS mtg with vendors)
- Project related activities
**Requirements**:
- Degree in Information Systems or related field, or equivalent experience
- 5+ years of Microsoft Teams, Skype for Business and Zoom Meeting related backend configuration/support experience required.
- Good background with Microsoft Windows server, Exchange Online, SharePoint online, Active Directory and Azure Active Directory.
- Experience in collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams.
- Working knowledge on ITIL processes and service management
- Experience in Managed Services Provider environment
- Experience with Microsoft Teams Phone with Calling Plans, Direct Routing, Microsoft Teams devices, audio/video conferencing, and voice migration, familiar with telecommunication technologies and have experience with Microsoft Teams, Microsoft 365, and PowerShell.
- Microsoft 365 Teams related Certification (i.e MS-740, MS-720 or MS-900)