Business Analyst

4 days ago

Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.**Be a Part of Something BIG**

The role of a Business Analyst focuses on developing Singtel’s B2B next-generation APIs for customer and partner engagement across various Singtel products and services, through tight engagement with the business stakeholders, development team and customers.

**Make an Impact by**:

- Play key role in execution of the digital channel vision by working collaboratively with business and other platform teams to define the customer journeys, the digital channel for different enterprise customer segments and the online/mobile/offline journeys for customers.
- Develop and maintain a prioritized product backlog and execute on delivering impactful features for our enterprise customers via the product agnostic digital channel.
- Identity key enablers and systems to support the digital channel and roadmap for execution.
- Support Digital Channel Business Analyst Lead in preparation of initial draft API product requirement document and represent viewpoints in prioritization exercises with implementation team.
- Play key role in product launch for all our customer segments; conducts user acceptance tests, assists in framing and execution of test cases, and communicates post-launch feedback to business and product stakeholders. Identify, analyses, and track metrics that inform the success of products features in driving digital sales and API usage.

**Skills for Success**:

- A Computer Science or Engineering diploma/degree holder.
- Minimum of 2-3 years of experience in product management / requirements gathering
- Experience in writing API Interface Contracts and using Confluence.
- Experience acting as product owners with thorough understanding of agile methodology.
- Experience in vendor management and demonstrate ability to resolve disagreements.
- Excellent commercial acumen with strong analytical and critical thinking
- Ability to build trust and promote collaboration among internal stakeholders.

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