Senior IT Infrastructure Engineer

6 days ago

Singapore GMP Group Full time

On behalf of our Client who is among the world’s largest petrochemicals manufacturers, we are sourcing for an** Senior IT Infrastructure Engineer** to:

- Lead and manage a team of technical specialists and outsourced service contractors in order to securely deliver IT infrastructure services in Rest of Asia, according to the specifications agreed with business/function, manufacturing and IT organizations.
- Provide 24x7 reliable and responsive IT infrastructure services across the global landscape of the company’s business operations to service its' customer in over 12 countries.
- Accommodate future growth by making infrastructure a facilitating asset when integrating the infrastructure of acquired companies.

**JOB RESPONSIBILITIES**
- As a member of the Regional IT Services team, the Engineer will participate and contribute to the execution of the overall IT strategy to ensure Global IT maximizes its short, medium and long term value to its internal customers. Closely work with manager and formulate and implement plans and budget in line with regional IT strategy.

Create and manage robust operations review processes under ITIL/ISO standardized procedures across infrastructure solutions and services.
- Maintain understanding of critical business process and manufacturing operations. Establish and lead an effective operational team, integrating key infrastructure related contacts with appropriate supplier representatives.
- Ensure that infrastructure (networks, data centers, servers, collaboration systems, backup and storage) incidents and problems are resolved in a timely and effective manner, and reduced by analyzing root cause, minimizing disruption to business operations and adhering to SLAs on availability and resolution response times.
- Direct day-to-day operations, providing expertise and encouraging teamwork, to achieve high performance standards and meet targets.
- Exercise financial authority within established limits and control departmental/project budget expenditure in the region.
- Plan staffing in accordance with knowledge and experience needs. Conduct appraisals for all internal direct reports and external service contractors to the position. Proactively coach and mentor less senior staff.
- Maintain regular contact with the regional IT L4 managers and relevant regional peers to ensure services are aligned to their needs. Ensure involvement of right stakeholders for major incidents communications and resolution on root cause fixes.
- Analyze recurring incidents and performance of existing systems, processes, people and ensure corrective actions are taken. Continuously look for opportunities to make the functions' processes more efficient.

**JOB REQUIREMENTS**
- Bachelor's degree in IT or Electrical or Electronic Engineering
- 10 years’ experience in Information Technology environment, preferably in IT or petrochemical industry
- 5 years management experience in different business or IT functions or programs.
- ITIL Foundations certification

**ADDITIONAL JOB DETAILS**
- Working Location: West, Benoi
- Perm Position

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Christopher Wong | Registration No: R1104673

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