Customer Support QA
3 days ago
**About UR**:
UR is a borderless smart money app that makes it easy to spend and off-ramp, all in one place.
Built for both crypto natives and the crypto curious, UR simplifies the way people and businesses move between digital assets and fiat currencies. Self-custodial, fast, and intuitive, UR turns complex crypto workflows into a seamless everyday experience.
We are looking for a proactive and detail-oriented Customer Support Specialist to join our team. This role goes beyond traditional customer support. Beside daily CS operation, you will also play a key role in ensuring support quality and helping us optimize our chatbot experience.
**Responsibilities**:
- Conduct regular QA reviews of customer support interactions to ensure consistency, accuracy, and high service standards.
- Collaborate with the team to improve chatbot workflows, content, and performance.
- Assist in documenting support processes and best practices.
- Contribute to overall customer experience improvements by sharing insights and feedback.
**Requirements**:
- At least 1-2 years of experience in Customer Support or a related role.
- Familiarity with Zendesk or similar support platforms.
- Experience in QA for customer service.
- Knowledge of chatbot systems (setup, optimization, or bot training).
- Strong written and verbal communication skills in English.
- Detail-oriented, with the ability to identify process gaps and suggest improvements.
- A team player with a problem-solving mindset.
If you are passionate about customer experience, eager to contribute beyond support, and excited to work in a fast-growing fintech environment, we would love to hear from you
-
Customer Support Director
2 weeks ago
Singapore ATR EASTERN SUPPORT PTE LTD Full timeThe Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company. As Customer Support Director, your mission will include: - Developing and maintaining relationships with a portfolio of Airlines. - Strengthening the relationship with ATR Operators and...
-
QA Lead
2 weeks ago
Singapore Escher Group Full time**QA Lead** **Singapore** **Permanent - Full Time** **Escher Group** **Position Overview** The **QA Lead** manages QA team and responsible for overall QA processes, methodologies and test strategy improvements including resource planning, hiring and performance review of QA team. Monitoring of overall QA objectives and deliverables to customer based on...
-
QA Support Specialist Ii
1 week ago
Singapore Takeda Pharmaceutical Full time**Job Title: QA Support Specialist II** **Location: Woodlands, Singapore** **Reporting to: QA Support Supervisor** **About the role**: This position is part of the Quality Assurance Support team responsible for implementation, maintenance of raw material specifications and release of raw materials, product stability, provide quality oversight to...
-
QA Lead
2 weeks ago
Singapore ESCHER ASIA PACIFIC PTE. LTD. Full timeThe **QA Lead **manages QA team and responsible for overall QA processes, methodologies and test strategy improvements including resource planning, hiring and performance review of QA team. Monitoring of overall QA objectives and deliverables to customer based on quality standards. **Responsibilities**: - Lead QA team on overall testing activities,...
-
QA Engineer
3 days ago
Singapore FRONTKEN (SINGAPORE) PTE LTD Full time**Responsibilities**: - Support QA Manager to maintain Quality system - Perform internal audit and ensure that quality system is in place at all times. - Initiate root cause analysis and continuous improvement - Maintain and conduct regular reviews of calibration and PM for instruments and equipment - Responsible for the Corrective and Preventive Action...
-
IT Analyst
2 weeks ago
Singapore IntVer Global Consulting Full timeDegree in Computer Science/IT or Equivalent - 2-5 years of experience in IT Software Testing, QA - Must be able to write SQL Scripts. - Methodical, Process-oriented with a good understanding of Software Development Life Cycle - Automation Testing experience preferred - Excellent communication skills. **Key Responsibilities**: - Develop Test Plans, Conduct...
-
QA Manager
6 days ago
Singapore TMO MANUFACTURING PTE. LTD. Full timeWe are seeking an experienced and motivated QA Manager to lead our Quality Assurance department in maintaining and improving our ISO 9001 quality management system. This role ensures that all products meet strict quality standards before delivery and drives continuous improvement initiatives. The QA Manager will collaborate closely with Production,...
-
Customer Service Support
6 days ago
Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time**About AETOS** AETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance. **About...
-
Customer QA Engineer【Manufacturing 】
6 hours ago
Singapore STAFFKING PTE. LTD. Full timeSummary Benefit : ✅ Friendly working environment✅ 5 days work week✅ Career ProgressionResponsibilities : Serve as the primary liaison between the customer and the quality assurance team, ensuring customer quality requirements are met. Analyze and resolve customer complaints and quality issues through root cause analysis and corrective action. Support...
-
Director of QA
1 week ago
Singapore Finastra USA Corporation Full time**Responsibilities**: **Responsibilities & Deliverables**: - Governance on issues inflow - E2E QA / Test Management (inflow/triage/metrics/SLAs) - Single line accountability for QA and Test Management - Champion Improvement Initiatives; working across the BU layer to align on delivery prioritization, unified delivery and automated testing - SPoC for Program...