Customer Support QA

2 days ago


Singapore Windranger Labs Full time

**About UR**:
UR is a borderless smart money app that makes it easy to spend and off-ramp, all in one place.

Built for both crypto natives and the crypto curious, UR simplifies the way people and businesses move between digital assets and fiat currencies. Self-custodial, fast, and intuitive, UR turns complex crypto workflows into a seamless everyday experience.

We are looking for a proactive and detail-oriented Customer Support Specialist to join our team. This role goes beyond traditional customer support. Beside daily CS operation, you will also play a key role in ensuring support quality and helping us optimize our chatbot experience.

**Responsibilities**:

- Conduct regular QA reviews of customer support interactions to ensure consistency, accuracy, and high service standards.
- Collaborate with the team to improve chatbot workflows, content, and performance.
- Assist in documenting support processes and best practices.
- Contribute to overall customer experience improvements by sharing insights and feedback.

**Requirements**:

- At least 1-2 years of experience in Customer Support or a related role.
- Familiarity with Zendesk or similar support platforms.
- Experience in QA for customer service.
- Knowledge of chatbot systems (setup, optimization, or bot training).
- Strong written and verbal communication skills in English.
- Detail-oriented, with the ability to identify process gaps and suggest improvements.
- A team player with a problem-solving mindset.

If you are passionate about customer experience, eager to contribute beyond support, and excited to work in a fast-growing fintech environment, we would love to hear from you



  • Singapore StaffKing Pte Ltd Full time

    QC & QA Technician/ Customer QA Engineer - Manufacturing / Construction Inspect incoming materials, in-process items, and finished products for quality. Verify supplier documents, drawings, and product compliance with standards. Perform tests, including pressure and material inspections, to ensure quality. Maintain QA/QC records, reports, and compliance with...


  • Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time

    **About AETOS**: AETOS Capital Group Pty Ltd is a renowned Australian broker specializing in financial products trading services, provide retail and corporate clients with diversified financial derivative products including Margin Forex Contracts and CFD in Precious Metals, Indices, Commodities, Shares and Cryptocurrencies. **AETOS Support Services Pte Ltd...


  • Singapore StaffKing Pte Ltd Full time

    Urgent - QA & QC Technician / Customer QA Engineer - 5 working days | MNC QA & QC Technician (Ups to $3000) - East / West Job Scope: Inspect incoming materials, in-process, and finished products for quality compliance. Check supplier documents and ensure products meet required standards. Perform inspections, NDT, and pressure tests to verify material and...


  • Singapore Takeda Pharmaceutical Full time

    **Job Title: QA Support Specialist II** **Location: Woodlands, Singapore** **Reporting to: QA Support Supervisor** **About the role**: This position is part of the Quality Assurance Support team responsible for implementation, maintenance of raw material specifications and release of raw materials, product stability, provide quality oversight to...


  • Singapore Lonza Biologics Porriño SLU Full time

    Senior Specialist 1, Operations (Customer Project), QA Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our...

  • QA Engineer

    2 days ago


    Singapore FRONTKEN (SINGAPORE) PTE LTD Full time

    **Responsibilities**: - Support QA Manager to maintain Quality system - Perform internal audit and ensure that quality system is in place at all times. - Initiate root cause analysis and continuous improvement - Maintain and conduct regular reviews of calibration and PM for instruments and equipment - Responsible for the Corrective and Preventive Action...

  • QA Manager

    5 days ago


    Singapore TMO MANUFACTURING PTE. LTD. Full time

    We are seeking an experienced and motivated QA Manager to lead our Quality Assurance department in maintaining and improving our ISO 9001 quality management system. This role ensures that all products meet strict quality standards before delivery and drives continuous improvement initiatives. The QA Manager will collaborate closely with Production,...

  • Director of QA

    1 week ago


    Singapore Finastra USA Corporation Full time

    **Responsibilities**: **Responsibilities & Deliverables**: - Governance on issues inflow - E2E QA / Test Management (inflow/triage/metrics/SLAs) - Single line accountability for QA and Test Management - Champion Improvement Initiatives; working across the BU layer to align on delivery prioritization, unified delivery and automated testing - SPoC for Program...


  • Singapore NodeFlair Full time

    **Job Summary**: **Salary** S$2,600 - S$4,500 / Monthly **Job Type** **Seniority** Junior **Years of Experience** At least 1 year In this role, you will have the unique opportunity to engage in field service, site installation, and perform Quality check on all completed machines. Job Responsibilities: - Provide site machine installation and...

  • QA Engineer

    2 days ago


    Singapore FRONTKEN (SINGAPORE) PTE LTD Full time

    Responsibilities: Support QA Manager to maintain Quality system Perform internal audit and ensure that quality system is in place at all times. Initiate root cause analysis and continuous improvement Maintain and conduct regular reviews of calibration and PM for instruments and equipment Responsible for the Corrective and Preventive Action relating to...