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L2 Production Support

3 weeks ago

Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

**Responsibility**
- Has experience or knowledge on Incident and Problem management.
- Health check and monitoring production system and job scheduling to ensure SLA is meet.
- Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
- Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
- Continuous improvement of the system, e.g. job automation, performance tuning.
- Should be able to troubleshoot the issues and find out the root cause.
- Hands on experience on monitoring tools like Grafana has added advantage.
- Has a good experience or knowledge on Incident and Problem management.
- Knowledge on GIT Bitbucket and Drone/Jenkins has added advantage.
- Knowledge on Actimize/Hadoop has added advantage.
- Adapt fast pace and able to manage stress environment, working under pressure
- Should have decent knowledge on MS SQL server/MariaDB or any SQL databases and able to troubleshoot/write/debug/optimize the SQL programs.

**Requirements**:

- Working experience, preferably in Banking Industry. Experience in troubleshooting/optimizing/debugging/writing SQLs, Java L2 support with good communication and analytical skills

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