Public Policy Manager, Strategic Response

Facebook is looking for people with crisis, risk management, or decision support experience gained in tech, business, or government policy to join our Strategic Response Policy (SR Policy) team. The team's purpose is to handle crisis situations that require cross-functional coordination, and communication to senior leadership, in order to mitigate serious risks to the company or the community. This could relate to pieces of content posted on the platform, the impact of terrorist attacks and violent incidents on our platforms, and thinking strategically about how geo-political events may present policy risk. SR Policy sits within our Content Policy team which is responsible for setting our Community Standards and Business Policies governing content on the platform. The role of SR Policy is to help leadership make enforcement decisions in the most critical cases when operating under significant time challenge and stakeholder scrutiny. To do that we operate a global 24/7 on-call shift system, with responsiveness and accuracy of written communications being of paramount importance. You will need to be personally resilient, flexible and able to multi-task, enjoy quick turnaround work and be prepared to work on thematic issues that some may find emotive. To do this effectively, you are likely someone who can think strategically about risk, whilst also being able to probe into the detail of fast-moving situations. Someone who has operated at the intersection of policy and operations may be particularly suitable. You will be based out of Singapore and will provide a focal point for issues across the South Asia region. SR Policy is a global team that responds to issues across regions and time zones. You will be expected to work on issues as they arise irrespective of geography.

**Responsibilities**:

- Oversee & Coordinate cross-functional Crisis response to major geopolitical or violent events
- Manage high profile escalations within the company including: chairing cross-functional meetings, aligning decision-makers, and escalating issues to leadership for decision as needed.
- Proactively identify and assess potential risks, and work with policy, legal and operational teams to develop risk mitigation approaches, and drive cross-functional implementation, particularly relating to content issues.
- Operate independently, and be confident managing multiple internal stakeholders, balancing differing opinions and perspectives, and weighing up risk in order to provide effective policy advice to leadership.
- Produce and present internal communications for senior leadership to inform them of ongoing situations, and provide recommendations and decision support.**Minimum Qualifications**:

- 10+ years of program management experience with a Bachelor's degree in public policy, legal, political science, risk management, or related discipline.
- Knowledge of geo-political, security or socio-cultural issues in South Asia, how they intersect with social media, and the possible impacts real world events will have on the safety of the community.
- Articulate complex issues clearly in writing and verbally, in a multi-tasking and fast paced environment.
- Experience providing decision support and advice to senior executives.
- Effective at consensus-building, and communicating with internal audiences.

**Preferred Qualifications**:

- 10+ years of program management experience with a Bachelor's degree in public policy, legal, political science, risk management, or related discipline.
- Knowledge of geo-political, security or socio-cultural issues in South Asia, how they intersect with social media, and the possible impacts real world events will have on the safety of the community.
- Articulate complex issues clearly in writing and verbally, in a multi-tasking and fast paced environment.
- Experience providing decision support and advice to senior executives.
- Effective at consensus-building, and communicating with internal audiences.

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.