Technology Support Ii, Fx Currencies

7 days ago

Singapore JPMorganChase Full time

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

**Job responsibilities**
- Improve operational stability and availability through participation in the maintenance and enhancement of our systems.
- Provide trade floor support and problem-solving for the CCEM business, including Currencies & Emerging Markets.
- Collaborate extensively with developers, business users (including traders), and technology stakeholders.
- Plan, manage, monitor, and optimize production-related infrastructure, including Linux hosts and database systems.
- Develop and implement automation and tooling using DevOps principles to enhance system reliability and productivity.Conduct root cause analysis (RCA) and follow up on incidents to ensure resolution and continuous improvement.
- **Required qualifications, capabilities, and skills**
- Bachelor’s Degree in Computer Science, Mathematics, or related disciplines.
- Formal training or certification on technology support concepts and 2+ years of experience in a similar role.
- Proficiency in Linux, scripting (Shell, Python, and/or Perl), and database systems.
- Strong communication skills to effectively collaborate with traders and other stakeholders.
- Exposure to observability and monitoring tools and techniques such as Grafana, Prometheus ,Datadog.
- Familiarity with processes in the scope of the Information Technology Infrastructure Library (ITIL) framework.
- Knowledge of FX trading with specialization in Front and/or Middle office workflows.
- Ability to manage, monitor, and optimize production-related infrastructure, including Linux hosts.Experience in planning, managing, and ensuring the stability and resiliency of production systems.
- **Preferred qualifications, capabilities, and skills**
- Experience in front-office trade floor support.
- Understanding of trade floor dynamics and eagerness to work in a high-pressure environment.
- Experience with risk management systems and front/middle office workflows.
- Proficiency in Linux, scripting (Shell, Python, and/or Perl), and database systems
- Knowledge on Cloud technologies preferably AWS
- Good to have Cloud certification (Solution architect/practitioner)

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