SOC Analyst

About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.

About the Team
The infrastructure team supports the company's fast growth by building and operating hyperscale datacenters, managing the life cycle of server fleet, providing cloud solutions, and developing various infrastructure services and making sure they are scalable and are reliable.

**Responsibilities**:

- The SOC Analyst is responsible for delivering operations within the SOC (Service Operations Center) across all ByteDance datacenter sites in the respective regions. SOC analysts are expected to respond to all security, safety, and facilities issues notified via various means such as alarms/alerts set in SAOS, DCIM, Grafana, SOAR, Avigilon and other functions (EHS, Security, etc)
- Investigating and responding to alerts and active attacks, user security related questions/reports, incident response (war room, remote bridges) and report, and on-going maintenance, tuning, and improvements of the detection signals
- Respond to incidents and critical situations in a calm, problem-solving manner, and conduct in-depth investigation of alerts
- First layer of defense - responsible for quick detection and incident response using various monitoring and automation tools, conduct thorough investigation of alerts, classification and triage
- Prepares incident reports of analysis methodology and results
- Point of contact for all site specific alerts and issues, incident commander in event of an issue
- Develop strategies for improving electronic surveillance and access control systems
- Support program managers and facilitate security project deliverables, improve overall operational security and engineering initiatives
- 5 years + experience in command center, service center, or similar 24x7 operations center environment
- Ability to quickly triage multiple incidents and assign the right priority based on risk and confidence levels
- Basic knowledge of some technical elements associated with security systems such as IP networks, servers, LAN/WAN
- Outstanding verbal and written communication skills required, work with mínimal direction, meeting goals, attention to details and an eye for continuous improvements
- Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required
- Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure
- SOC Analyst is expected to work at ByteDance datacenter site, this is an on-site role
- Willingness to work flexible schedules/shifts/areas, including weekends, nights, and holidays

Preferred Qualifications
- Works well under pressure and within time/budget constraints to solve problems and complete security deliverables
- Experience with Lenel, Avigilon, SOAR, SAOS, Grafana, systems is a plus
- Working knowledge and/or certifications in: Genetec, AMAG, Software House, Hirsch, S2 and other ACS, VMS, IDS and CCTV system is a plus

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.