Fs Advisory, Finance Advisory, Servicenow

3 days ago

Singapore KPMG - Singapore Full time

The ServiceNow (Customer Service Management) will be responsible to identify, propose, progress and win customer engagements based on KPMG methods and ServiceNow technology across the ASPAC region.

The role involves:

- Network and engage with SG & ID member firm CLPs and Client Service Teams (CSTs) to identify strategic regional opportunities
- Work closely with the BDM, Alliances Directors, Alliances Sector Relationship Leads and Alliances GTM Architects in shaping and qualifying opportunities linked to regional priority Alliances, mainly ServiceNow but possibly including SAP, Microsoft & Oracle
- Engage with ServiceNow customer architects and alliance teams to win their trust in partnering with KPMG
- Attend regional team calls relevant to priority sectors, service lines and solutions to identify regional support opportunities and share pipeline updates
- Establish an internal network of KPMG partners across the ASPAC region and globally with the aim of facilitating ongoing regional sales efforts
- Develop a working understanding of the firm's wider offerings, key sector trends / client issues and needs, along with competitor positioning to effectively support relevant regional opportunities
- Facilitate internal sales conversations between CLPs and regional support teams, including the KPMG Delivery Network (KDN), as part of deal shaping
- Actively explore ways to add more value to client opportunities (e.g. cross-functional solutions) with a focus on bringing a whole of KPMG approach to the offering
- Act as a role model for Business Development and Sales in the region, sharing knowledge of sales and relationship management and promoting best practice
- Challenge thinking of teams in the positioning of propositions with clients
- **Previous experience working within a professional service or corporate environment**:

- **Previous experience working in Banking and/or Government sectors beneficial**:

- **A track record within technical sales, with understanding of professional services markets an advantage**:

- **A growth mindset, Ability to work under pressure, manage numerous projects simultaneously across multiple time zones and deliver within set timeframes**:

- **Excellent interpersonal, organisational and communication (written and verbal) skills**:

- **Strong and proven relationship building skills, able to engage with senior leaders with confidence**:

- **Ability to collaborate, co-ordinate and facilitate work in a team environment**:

- **Strong understanding of services and relevant content across the firm**:

- **Cultural awareness and understanding, with previous experience of working across functions and geographies an advantage

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