Regional Operations Director Apac, Work Dynamics

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Regional Operations Director APAC
Work Dynamics - Asia Pacific - Multiple locations

ROLE AND RESPONSIBILITIES

OVERALL ROLE
The Regional Operations Director APAC is responsible to support the provision of outstanding client service by ensuring standardisation of service delivery across the APAC portfolio, with a focus on site operations, small works delivery, service contracts and procurement, management information systems, risk management, and contract and legal compliance.

This role will also act as the single point of contact for the client team regarding data management and quality, monitoring and reporting, and regional initiatives to drive consistency.

Acting in a supporting function to the Workplace and Technical teams, this role will be vital to enable efficiency of time usage and consistency of service to the occupants of the buildings to Create Delight.

MAJOR RESPONSIBILITIES
Transforming to the Workplace Team of the future
Day to day contact point for all things data quality orientated, with a focus on standardized and streamlined reporting platforms associated to decision makings
Drive implementation of a property compliance platform, focussed on essential safety compliance requirements, that provides real time status across the portfolio
In partnership with JLL SCMP team, development and manage a procurement plan that drives best service/value for JPMC, manages risk and optimises the relationships with our key vendor partners to be win-win for all.
Work in partnership with the Workplace & Technical teams to provide data and tools to review services using metrics to understand variances and opportunities to optimize
Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
Drive/ develop analytics capability within team including but not limited to systems, people and reporting.

Client/Stakeholder Management
Pro-actively develop and manage stakeholder relationships ensuring that expected service levels are achieved
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Leadership / Staff Management/ Team Participation
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

**CANDIDATE SPECIFICATION**: KEY SELECTION CRITERIA

Ideal Experience
Excellent verbal and written communication skills as well as presentation skills
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Strong analytical, organization and administration skills
At least 5 years management experience working with corporate clients.
A level of understanding of facilities/workplace management processes and systems.
Practical working knowledge of up-to-date quality management processes.
Experience of advising senior management at policy level.
Significant practical experience of problem-solving issues in a dynamic/diverse environment.
Experience of investigating discrepancies and reporting objectively.
Experience of managing change.
An added benefit would be a Bachelor’s degree in facilities management, building, business or other related field; however, this is not a must.
Fluent in English
Excellent English skills (verbal and written)
Proficient in Excel, Word, and PowerPoint, skills are essential

Critical Competencies for Success -‘I am JLL behaviours’
Client Focus & Relationship Management - ‘I Value my Customers’
Demonstr