Assistant Station Manager
6 days ago
**Responsibilities**:
- Assist the duty Station Manager in the efficient and effective operation of the station and in the delivery of a quality customer service.
- Handle all problems and matters that may arise in the day-to-day station and train operations. This includes monitoring passenger flow and exercising appropriate crowd control actions.
- Ensure that all passengers comply with the Rapid Transit Systems (RTS) Regulations.
- Assist the duty Station Manager in handling incidents.
- Ensure the protection of revenue at station, handle all passenger ticketing issues and prepare the required forms related to AFC System.
- Man the Passenger Service Centre and manage access to the station during Traffic & non-Traffic hour
- Assist the Station Manager to conduct local and on-the-job training to trainee(s).
- Manually set routes locally on site, when required in the most safe, efficient and effective manner in accordance with the relevant work instructions and procedures.
- Conducts security patrol regularly and work closely with the Transit Guards on matters of security.
- Drive and man the Passengers Trains.
- Perform the duties of Emergency Train Operator in the most safe, effective and efficient manner in accordance with the relevant working manuals and procedures.
- Perform any other duties as directed by his/her superior(s).
**Requirements**:
- Higher NITEC in Engineering or GCE 'A' /'O' Levels or Diploma
- Good physical health.
- Able to identify colours
- Customer service oriented.
- Able to deal with passengers tactfully under pressure especially when in public.
- Have to remain calm and make quick logical decisions under stress and in emergency circumstances.
**We regret to inform that only shortlisted applicants will be notified.
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