Client Support Executive

2 weeks ago

Singapore Pixel Mechanics Pte Ltd Full time

Culture:
Pixel Mechanics is a digital product studio that creates meaningful user connections through compelling strategies & innovation. Work to live, not the other way around. We are certain life comes first, and that believing in what you do is the way to greatness.

We are a small, multidisciplinary team intentionally. Experienced hands that have worked with the world’s leading brands and young millennials with a necessary indifference to tradition. It’s fun, challenging, and mad endlessly.

Roles:
We’re looking for an energetic client support executive who manages technical customer support of end-users pertaining to website maintenance & hosting services. You will respond and resolve clients queries swiftly and accurately, ensuring smooth operations.

You take ownership of cases you undertake and follow up on reported cases till closure. Armed with strong knowledge on how websites and hosting work, you are adept at troubleshooting and rendering necessary support.

You’ll have at least 1 year of user support experience, demonstrate excellent communication skills, and have a knack for managing your time and priorities. Most of all, you thrive in a collaborative environment, you’re not afraid to learn new things, and you can execute to a very high standard.

**Responsibilities**:
Perform first level troubleshooting and resolution on reported incidents.

Escalate incidents to 2nd level resolver, when necessary, with all relevant and required information.

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level.

Collaborate with internal teams to determine proper resolution paths.

Update internal databases with information about technical issues and useful discussions with customers.

Build on knowledgebase, documentation, FAQs, and training guides.

**Requirements**:
Minimum 1 year experience in user support.

Strong communication skills, written and verbal, with the ability to articulate technical concepts to non-technical individuals.

Proficient in HTML & CSS.

Basic knowledge in PHP, MySQL, JavaScript

Demonstrate proactivity and leadership.

Ability to manage your time and priorities with ease.

Work independently and as a team on a comprehensive range of projects.

(Bonus) Experience with building websites through CMS platforms (WordPress, Drupal, etc).

**Salary**: $2,000.00 - $10,000.00 per month

Schedule:

- Monday to Friday

  • Client Support Executive

    3 days ago

    Singapore JCO Management Pte Ltd Full time $13,200 - $39,600 per year

    About the RoleWe're seeking a friendly and reliable Client Support Executive to join our Singapore team. You'll assist clients with inquiries, support internal teams and contribute to a smooth customer experience.What you'll be doingHandle client communications via calls, emails and chatAssist with client onboarding and follow-upsMaintain client records and...

  • IT Support Executive

    2 weeks ago

    Singapore SPEARING EXECUTIVE SEARCH PTE. LTD. Full time

    Our client is looking for someone that has a keen eye for detail, so as to spot any issues in the equipment and efficiently and effectively fix them, and he/she has the ability to prioritize what is more important or urgent. As part of the IT support crew, you will need to be flexible in your time and be able to follow a strict schedule. Having good...

  • IT Support Executive

    3 days ago

    Singapore Spearing Executive Search Full time $40,000 - $60,000 per year

    Job DescriptionOur client is looking for someone that has a keen eye for detail, so as to spot any issues in the equipment and efficiently and effectively fix them, and he/she has the ability to prioritize what is more important or urgent.As part of the IT support crew, you will need to be flexible in your time and be able to follow a strict schedule. Having...

  • Client Manager/executive

    7 days ago

    Singapore TALENT INSIGHT EXECUTIVE SEARCH GROUP PTE. LTD. Full time

    Asian Reputation Management Start-up with Global Perspectives - Opportunity to drive change and impact - Headquartered in Singapore Our client is a dynamic communications startup based in Singapore. They are looking for individuals passionate about change management, creating social impact and helping brands build or strengthen their reputation amidst the...

  • Client Support Executive

    2 days ago

    Singapore AR CAPITAL PTE. LTD. Full time

    **Key Responsibilities**: **1.**Precise Client Onboarding and Document Management**: - Execute a meticulously organised administrative onboarding process, ensuring all client documentation is accurately completed, filed, and maintained. - Establish and uphold a robust document administration system, guaranteeing easy retrieval and compliance with regulatory...

  • Therapy Support Associate

    1 week ago

    Singapore STROKE SUPPORT STATION Full time

    Roles & Responsibilities Our Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment. Clinical Duties Carry out...

  • Support Operations Manager

    3 days ago

    Singapore Keller Executive Search Full time $125,000 - $152,000 per year

    This is a position within Keller Executive Search and not with one of its clients. As the Support Operations Manager in Singapore, Singapore, this mid‑level role contributes to customer service execution while collaborating with senior leaders. The position focuses on scalable processes, measurable outcomes, and cross‑functional coordination to support...

  • Therapy Support Associate

    2 weeks ago

    Singapore Stroke Support Station Full time

    Our Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment. Clinical Duties Carry out prescribed therapeutic...

  • Therapy Support Associate

    2 weeks ago

    Singapore STROKE SUPPORT STATION Full time

    Our Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment. Clinical Duties Carry out prescribed therapeutic...

  • Client Support Executive

    2 weeks ago

    Singapore FY Talent Growth Full time

    **Job Highlights** - Dynamic working environment with Strong Support - Attractive Remuneration and Recognition - Personal Growth and Development with Good Career progression - LOOK FORWARD TO : _ - Dynamic and Fast-paced Environment - Experienced Team with Strong Support and Full Training provided - Being Recognised and Rewarded for Results Achieved -...