Senior Software Engineering Manager, Customer Experience Technologies

1 week ago

Singapore Apple Full time

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to do your best work and there's no telling what you could accomplish. Asia Pacific Information Systema and Technology (IS&T) team builds systems for the most dynamic and versatile business teams at Apple. We work on many high-impact projects that serve various Apple lines of business. We use the latest technologies and are constantly opening up the boundaries. We are hiring a Senior Software Engineering Manager for Customer Experience Technologies.

**Description**

**Minimum Qualifications**
- Extensive experience working in a matrix environment, proposing, negotiating, managing business and technical partners to get things done.
- Strong business mindset - ability to grasp business needs, translate into technical needs; ability to communicate complex technical concepts to business leaders.
- Ability to communicate with senior executives and business stakeholders. Proactive communicator, with experience guiding strong results from organisations that span geographic boundaries.
- Ability to review designs and code, provide meaningful feedback, and detail oriented to follow-up on all technical topics.
- Ability to communicate with large multi-functional teams about various engineering topics such as system architecture, detailed design, APIs, project schedules, etc.
- Ability to make right trade-off choices when dealing with functional complexity, conflicting priorities and bold schedules.
- Ability to work under pressure and manage difficult situations in a fast paced work environment.

**Preferred Qualifications**
- Exposure to CRM for services and sales, and Contact Center technologies.
- Passionate about operational excellence and user experience in products and services.
- Enjoy managing the performance of team reporting to you, and value mentoring key talents.
- A learning attitude to continuously improve self, team and the organization.A people person

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