Sr. Order Management Analyst

2 weeks ago

Singapore Splunk Full time

**About Us**
Join us as we pursue our disruptive new vision to make machine data accessible, usable, and

valuable to everyone. We are a company filled with people who are passionate about our

product and seek to deliver the best experience for our customers. At Splunk, we’re committed

to our work, customers, having fun and most importantly to each other’s success. Learn more

about Splunk careers and how you can become a part of our journey

**Role**

Order Management serves as a core business partner within the finance organization focused

on the analysis of data from multiple sources and the development of scalable solutions to

This position offers the ability to learn, develop and grow your career working for a dynamic and

fast-growing public company

**Responsibilities**
- Review and validate order and sales contract information sources (order forms, agreements, POs, approvals) for completeness and accuracy in accordance to processing SLAs and booking policies
- Provide outstanding internal and external support, provide guidance, and take action to drive resolution of issues
- Support month-end and quarter-end close activities, with ability to work non-standard hours
- Continually document, update and re-evaluate processes and procedures to enhance the effectiveness of the business operations to support increased growth and deal complexity
- Lead problem resolution activities, when required, to insure timely deliveries to customers or address customer fulfillment issues
- Participate in cross-functional projects that will help scale the business and streamline the quote-to-cash process, including defining business requirements and user acceptance testing
- Perform data analysis, reconciliation and reporting metrics analysis
- Support ad-hoc assignments as business requires

**Requirements**:

- 5+ years of Order Management, Deal Desk, or Operations related experience, preferably in a software and or SaaS (Software-As-A-Service) sales organization
- Ability to investigate and analyze problems using sound judgment and determine solutions to effectively resolve issues
- Demonstrated understanding of upstream and downstream impacts of order processing
- Proven task management and prioritization capabilities
- Ability to adapt to fast changing and dynamic environment
- Well-organized; able to multiple tasks and prioritize with mínimal supervision
- Demonstrate capability to interact, collaborate, and communicate effectively at all levels of the organization
- Ability to delegate tasks and follow through to ensure proper completion

**Education**
BS in Accounting or Finance or equivalent experience

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

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