Service Engineer

4 days ago

Singapore PRACTICAL ANALYZER SOLUTIONS PTE. LTD. Full time

**Job Purpose**:
The Engineer is responsible for **ensuring the continuity of systems **and leads the initiative for **identifying and implementing innovation **within the organization. The job holder will manage the **maintenance of customer’s equipment and systems **and **follow corporate guidelines and best practices **, **monitoring compliance of work activities **to regulatory and statutory policies, procedures, and regulations.

**Guiding Principles/Pointers**
- Do it Right, the First Time
- Consider the risk factor
- Adhere to ISO9001 Quality Management Standards
- Work cost-effectively and efficiently
- Comply with HSSE and Intellectual Property (IP) Protection

**Key Roles
**1 Conduct Operations**
- Monitor warranty service cost and present to department-in charge.
- Closure of job status to facilitate proper and prompt invoicing.
- Using the in-house database, select and prepare testing procedure, checklist, and testing report, customized to specific requirements when necessary.
- Prepare tools and materials in advance to ensure the site work can be completed effectively and timely.
- Perform in-house testing, site commissioning, site modification, site maintenance, customer training, and site survey.
- Plan jobs systematically and organize work pro-actively at least 1 week in advance to ensure a high utilization rate.
- Ensure resolutions of issues identified from surveys, inspections, and tests conducted and lead the meeting to pre-empt systemic problems.
- Reduce and monitor non-conformance work.
- Look into potential service and parts sales by engaging with sales and project teams.

**2 Manage Health, Safety, and Environment**
- Drive departmental plans to ensure compliance with HSSE and Productivity.
- Review vendor compliance with the organization’s HSSE standard and practices
- Ensure proper closure of HSSE.
- Ensure the implementation of sustainable engineering procedures and guidelines.

**3 Manage Risk and Business**
- Develop risk management plans and risk controls in alignment with the organization’s risk management framework.
- Analyze and consider the financial implications of various decisions and tasks.
- Analyze the solutions developed, and work accomplished to identify learning points for continuous improvement initiatives.

**4 Manage People and Organisational Function**
- Drive team performance to achieve department goals.
- Analyze viability to proposed continuous improvement/lesson learned initiatives.
- Prepare training videos for engineers to reference when required.
- Provide onboarding training to newcomers and attend training provided as part of personal development.

**Key Competencies Required**
- Agility & Resilience
- Customer Focus
- Engineering Competency
- Risk Assessment
- Engineering Solutioning
- Operations Management

**Prerequisites**:

- ITE, Diploma or Degree in Chemistry or Engineering of Chemical / Mechanical / Electrical / Building or equivalent
- Minimum 2 years relevant working experience
- Experience in field instrumentation, process analytics and mechanical equipment will be highly relevant but not compulsory
- Able to work independently and as a team
- Proficient in MS Excel, Word, Outlook.

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