Senior Operations Manager

**Job description**

The Senior Operations Manager is a key leadership role in a growing local company with plans for expansion. This role is responsible for overseeing operations across the organisation and driving system-level improvements and digital integration across teams to strengthen operational excellence, enhance employee engagement, and deliver best-in-class customer experience.

**KEY RESPONSIBILITIES**

(A) DIRECTLY RESPONSIBLE FOR:
**(i) Company-Wide Operational Leadership**
- Provide Company-wide operational leadership **across Boutiques, Events, Fulfilment Logistics, Facilities Management and other operational areas**to achieve operational excellence
- Lead in **manpower planning**; **internal process**(Standard Operating Procedures) documentation, adherence & improvements; **budget planning**& usage; and **team performance**:

- **Champion a culture**of operational excellence built on quality, care and trust
- **Track Key Performance Indicators**, report insights, and recommend improvements to Senior Management

**(ii) System-level Continuous Improvements**
- **Identify gaps and opportunities**for system-level improvement, such as in manpower management, process improvement, cost efficiency, team productivity, technology adoption, scalable solutions, future-readiness
- Develop and **implement system-level improvements**:

- **Collaborate in cross-functional teams**to deliver improvements (e.g. with Marketing, Finance, Human Resource)

**(iii) Digital Transformation & Systems Integration**
- **Identify and implement IT solutions**- both traditional (e.g. POS) and emerging (e.g. Artificial Intelligence, Data Analytics) - to enhance operational efficiency
- **Identify and implement IT solutions to integrate**existing IT solutions or manual workflows to supercharge operational efficiency
- **Collaborate in cross-functional teams**to deliver improvements

(B) OVERALL RESPONSIBLE FOR

**(i) Boutique & Event Operations**
- **Overall responsible**- assisted by Manager (Boutiques & Events) - for all Boutique and Event operations in Front-of-House and Back-of-House, including smooth daily operations, adherence to SOP and achieving of KPI

**(ii) Fulfilment Logistics & Facilities Management Operations**
- **Overall responsible**- assisted by Manager (Fulfilment Logistics & Facilities Management) - for all operations in Fulfilment Logistics and Facilities Management, including smooth daily operations, adherence to SOP and achieving of KPI

**WE ARE LOOKING FOR SOMEONE WITH / WHO IS**
- A high standard of **integrity, professionalism and work ethic**:

- Able to see the **big picture**, **anticipate challenges**, and **implement system-level solutions**:

- An **effective communicator**who inspires confidence, clarity and action across teams.
- An **effective**leader**who **builds capable teams, fosters accountability**and **drives results**:

- A **collaborative leader**who influences and unites teams to deliver operational excellence

**Requirements & Qualifications**
- Minimum 3 years of experience as F&B Operations Manager (overseeing 5 or more outlets), preferably in Quick Service Restaurant category
- Degree or Diploma
- Proven experience in implementing and integrating IT systems to enhance operational efficiency
- Strong administrative, communications and leadership skills
- Proficiency with Microsoft Office, Google Workplace
- Willing to work a typical 5-day work week, with flexibility to be in touch with ground operations on weekends and Public Holidays (if needed)

**Reporting Lines**
- Reports to Senior Management
- Direct Reports are managers of key functions and an HR Admin Exec within the Operations Department
- _Applicants may indicate their current and expected salary in their resume to help us better assess fit.**Job summary**

Lead and manage operations across the whole company and drive system-level improvements and digital integration in cross-functional teams.

**Key selling points**
- Strategic Impact & Autonomy
- Growth and Leadership Opportunity
- Purpose-Driven, Quality-Focused Brand