Business Analyst

**Some careers grow faster than others.**

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a **Business Analyst.**

**Principal Responsibilities**
- Identify, analyse and implement systems and process workflows to improve/automate the New Business/Claims/Policy Servicing with respect to Integrated Shield
- Lead BA for operations on Integrated Shield project
- Drive Integrated Shield project relating to operations that improve the customer experience and efficient processing as a key metrics
- Define scope and lead user requirement gathering and document robust business requirements for system development
- Be a change leader, demonstrate and live by example to show change management to rest of staff
- Incorporate the customer POV in all activities
- Obtain signoff from the relevant SME in Operations
- Resource and project planning
- Review BRS & FSD on behalf of Operations and provide feedback on critical areas to Operations SME and challenge process/information when required
- Project management tasks such as on scoping, BRS creation, FS clarifications, test case creation, testing, defect and CR raising and problem solving
- Liaise with cross-functional or regional IT representatives to support smooth running of the project
- Plan and conduct system testing ,results verification prior and after releasing system to the business users for product releases, Workflow and base system enhancements
- Facilitate the communication between IT and business users to ensure all have a clear and complete understanding of the requirements
- Prepare training documentation for new systems/products for Operations and conduct training
- Support any other adhoc department tasks as assigned by manager

Requirements

**Requirements**:

- University graduate preferably in Business, Finance, IT or other related disciplines
- More than 3 years solid experience working in Integrated Shield development and life operations, ideally across New Business, Policy Servicing and Claims in the insurance industry is essential
- At least 2 years project management or related experience, working in similar role to BA and testing experience
- Strong analytical and problem solving skills along with being organized, structured & methodological, assertive characteristics are required.
- Ability to map and review an end to end process
- Excellent written and verbal communication skills, strong report writing ability
- Strong interpersonal skills and proven organizational negotiation and influencing skills. Fluency in English speaking and writing is essential
- Credibility, persistence, confidence to lead critical projects, conduct workshops and presentations with senior management and other stakeholders as lead BA
- Quick thinking ability and an inquiring mind
- Independently driven with ability to work well in large teams and provide deliveries with mínimal supervision
- Knowledge of MediShield will be essential to success

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.