Assistant Boutique Manager

Reference Code: 94926**ASSISTANT BOUTIQUE MANAGER**:

- Singapore, 01, SG- PermanentSince 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

**MAIN PURPOSE**

To assist the Boutique Manager in developing and managing the team & Operations Management so that they can achieve sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s heritage & values.

**KEY RESPONSIBILITIES**

**Sales**
- Guiding and Managing Boutique Team to develop strong sales turnover for the Boutique in accordance with the Boutique strategy:

- Supervise staff to meet the turnover targets set by the Boutique Manager through their maximum efforts.
- Supervise and manage staff’s usage of discount policy
- Achieve Key performance indicators defined by the Boutique Manager

**Staff Management**
- Assist the Boutique Manager in establishing and maintaining good staff relations in order to generate high level of morale
- Assist the Boutique Manager in coach, training and developing staff effectively to their job role in order to meet the Maison’s standards and requirements.
- Communicate Company & Maison policies and Management instructions to staff in the most objective and effective manner
- Ensure adequate manpower and support to cover the shop floor operations at all times

**Client Management**
- Satisfying customers:_
- Be an alternative point of contact for any escalation of customer service matters
- Welcome & handle the clients in the respect of the Maison’s standards (In the Boutique, on the phone or by mail or during events)
- Adapt its style to each client need in order to offer the appropriate service
- Advise, convince & ensure that each sales is handled accordingly
- Building a long term relationship with the client:_
- Ensure the prospection and the follow-up of new clients (local and international)
- Enrich the client database using the welcome cards for client and prospect
- Be force of proposal to develop client actions (phone, mailing, etc.)
- Customer Service SAV:_
- Take care of each case according to the Maison’s standards
- Follow up on each case and communicate to the Boutique Manager each problem

**Product/ Merchandise/Inventory Management**
- Responsible for and ensure the proper and accurate management of stock
- Reception & transfer
- Take part on inventory management / stocktake
- Check that all products are correctly handled & priced
- Look after the level of stocks of the accessories (catalogs, gifts, boxes, etc.)
- Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)

**Shop Maintenance**
- Maintain high standards of Boutique housekeeping in the boutique & ensure that the boutique team does the same.
- Assist the Boutique Manager for maintenance of fixtures, furniture, furnishing within the boutique and inform Boutique Manager about any major maintenance work required.
- Ensure that boutique is in adherence to work place safety, fire and health regulations as set out by the Company.

**Reporting**
- Assist the Boutique Manager in collating and preparation of various reports (Sales Turnover, Customer Analysis, etc)

**Other**
- Adherence & dissemination of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
- Participate actively to Boutique meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)
- Remain informed on the business through magazines and regular Boutique checks of the competitors
- Handle any other ad hoc activities

**Requirements**:

- 3 - 5 years’ in supervisory positions in Luxury Retail Environment
- Strong Management and Organizational skills
- Strong Communication Skills
- Fluent written and spoken English
- Mandarin is an advantage