Head Waiter

6 days ago

Singapore CLAUDINE PTE. LTD. Full time

The Lo & Behold Group is a hospitality company that creates, owns and operates a series of timeless, thought-provoking concepts, each with a unique story and a distinct perspective on the cultural-culinary landscape. While each has a personality of its own, the properties are united by a carefully considered sense of place, purpose, pioneering design and above all, a commitment to creating awesome experiences for all who walk through our doors - employees, partners and customers alike.

As Head Waiter / Waitress you will expected to have excellent product knowledge in both food and wine with the ability to deliver engaging and individual service to all guests at all times during service.

You will be responsible for running a section and be able to effectively supervise the junior members of the front of house team. Attention to detail will be crucial to ensure consistency of service and a keen desire to coach staff to enhance their knowledge and confidence will be key attributes. We expect our Head Waiters to effectively support the management team to ensure guests always leave fully satisfied and performance targets are achieved.

**You’ll be in-charge of**:

- Guaranteeing the highest level of guest satisfaction and ensuring each guest receives a great experience every time
- Discovering the desire of our guests and therefore maximising sales opportunities
- To have a good knowledge of all the dishes and of the menus
- To participate in service and be aware of how the role affects the smooth running of the restaurant
- Demonstrate promptness, anticipation, and organisation to deal with the different aspects of the position
- If dishes require tableside preparation or presentation, you will be required to perform these duties
- Checking back on guests showing interest and care
- Clearing tables during and after meals and processing guest payments
- To help our guests in any way possible
- To record any losses through spoilage or waste and report to the Head Waiter immediately
- To take care of all equipment given to you, and report any loss or damage
- Be willing to help wherever possible and to understand the flexibility required when business levels peak and trough, to deliver the best possible service

**What’s needed**:

- Passionate about delivering the highest levels of service with a desire to learn and work hard
- Keen to progress their career in a quality restaurant environment
- Maintain high standards of appearance, cleanliness of uniform and personal hygiene at all times
- Preferably looking for someone with fine dining experience to a good level but intelligence and attitude are the most important qualities
- Required to be organised to keep track of his/her orders and detail-oriented to be sure each patron's personal tastes are noted and applied to certain dishes
- Clear verbal communication abilities are needed to interact with customers, management and chefs.
- A good sense of humour and outgoing personality

**What we’re looking for**:

- Individuals who are driven and organised
- Individuals who are well groomed and possesses good communication skills
- Team players
- Positive learning attitude and a passion in customer service
- Individuals who only accept the best and want to excel.
- A team player and a role model
- Eager to learn and has a passion in customer service
- Proficient in cashiering duties

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