Implementation & Support Consultant

1 week ago


Singapore COINSDO PTE. LTD. Full time

**Key Responsibilities**: - Work closely with merchants during the onboarding process to support backend configuration and API integration. - Provide technical consultation and guidance on the use of our APIs and system functionalities. - Collaborate with internal product, engineering, and business teams to ensure a seamless implementation experience. - Troubleshoot and resolve merchant-reported issues related to usage, performance, or integration with our systems. - Serve as the primary point of contact for merchants experiencing technical problems or providing feedback on system usability. - Identify recurring issues and work with the product and engineering teams to recommend improvements. - Maintain clear and timely documentation of issue resolutions, integration guidelines, and FAQs. - Ensure a high standard of service delivery and customer satisfaction through proactive communication and support. - After "go-live", provide technical support to the customer when necessary. - Work coordination with various internal technical teams, such as Product Team / Support Team / Development Team, etc. **Requirements**: - Bachelor's degree in business, IT, or related field (or equivalent experience). - Requires a minimum of 2 years of experience in IT or related field - Strong leadership and people management skills. - Excellent problem-solving and analytical abilities. - Technical proficiency in software and technology troubleshooting. - Exceptional communication and interpersonal skills. - Confidence and ability to understand and navigate new technology quickly. - Ability to multi-task and manage time effectively. - Report to the head of the department. **Preferred Qualifications**: - Basic knowledge of programming or scripting languages (e.g., Python, JavaScript) is a plus. - Understanding of security and compliance standards relevant to data exchange and system integration.


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