Onsite Support Engineer

1 day ago

Singapore Renew Group Private Limited Full time

**About Renew Group**
Founded in 2012, Renew Group is an international multi-industrial conglomerate involved in the R&D, manufacture and distribution of industrial products primarily related to Water filtration, smart connected devices for Water and Energy conservation and medical devices to improve health.

**Designation: On-site Support Engineer (Level1/2)**

**Job Purpose**:
**Job Duties**:

- Provide Level1/Level2 support to resolve IT issues onsite and including helping patients to put on medical devices onsite.
- Document in detail the issues/troubleshoot leading to root cause analysis by Level3 and developer.
- Support delivery, pre-sales/commissioning and post-sales activities with sales team.
- Provide training to end users and distributors/resellers.
- Install, configure, and maintain Ubuntu/Red Hat/Windows operating systems.
- Monitor all installed systems and infrastructure hosted in Cloud related to provide the medical solution.
- Work independently on weekends on ad-hoc basis.
- Help to improve documentation, trainings, and processes.
- Any other duties as and when assigned by immediate superior.

**Skills/Qualifications**:

- Bachelor’s degree/Diploma in Computer Science, Computer Engineering or any Information Technology disciplines.
- At least 2 years of relevant working experience.
- Must be well-versed in setting up Windows, Ubuntu, Red Hat Operating System.
- Experience in setting up and configuring Wi-Fi/LAN network infrastructure, Docker, databases MySQL.
- Able to troubleshoot and perform root cause analysis of user reported problem, debugging, and identifying issues on Windows, Office 365, mobile devices, and software glitches.
- Familiar with support tools like Zendesk, Jira etc.
- Having Microsoft and Network certification will be an advantage.

**Key Requirements**:

- Strong analytical and communication skills.
- Good team player.
- Positive ‘Can-Do’ attitude, self-motivated and able to work independently.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. The Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

**Job Types**: Full-time, Permanent

**Salary**: From $1.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Health insurance
- Professional development

Schedule:

- Monday to Friday
- Weekend availability

Supplemental Pay:

- 13th month salary
- Performance bonus

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