Concierge Officer

JLL supports the Whole You, personally and professionally.
POSITION OBJECTIVES
To provide excellent customer service at a premium Grade A Office Tower
DUTIES & RESPONSIBILITIES
**Customer Service**:
Greet and welcome visitors, tenants, and employees in a courteous and professional manner.
Assist with inquiries, provide information on building facilities, services, and amenities.
Manage access control systems, ensuring only authorized individuals enter the building.
**Tenant and Visitor Assistance**:
Effectively handle a wide range of concierge requests and enquiries
Assist with issuing building access cards, parking permits, or other necessary documents.
**Administrative Support**:
Receive and distribute mail, packages, and deliveries promptly.
Maintain accurate visitor logs, tenant directories, and contact information.
Coordinate with building management and maintenance teams for repairs, cleaning, or other required services.
**Security and Safety**:
Monitor security system such as access control systems and visitor management systems to ensure the building's security.
Respond to emergency situations promptly, following established protocols and procedures.
Report security incidents, suspicious activities, or safety hazards to management team.
**Communication and Professionalism**:
Provide clear and concise information on building policies, procedures, and regulations.
Handle sensitive information and maintain confidentiality.
**Performance Indicators**:
Successful completion of scheduled activities.
Achieve KPIs.
Ensure that a high level of professionalism and customer service are always maintained.
Client and tenant’s customer satisfaction.
Meet standards and audit requirements.
**Knowledge/Experience**:
Diploma or equivalent. Additional education or certifications in hospitality management, customer service, or related fields are desirable.
Previous experience in a customer service or hospitality role is preferred, or previous experience in premium office environment.
Excellent interpersonal and communication skills, both verbal and written.
Strong organizational and multitasking abilities to manage multiple requests and priorities efficiently.
Ability to adapt to a fast-paced and dynamic environment.
Strong problem-solving skills and the ability to remain calm under pressure.
Security awareness and familiarity with emergency protocols.
**Attributes/Behaviours**:
**Professionalism and confidentiality**: A concierge officer must maintain a high level of professionalism and exercise discretion and confidentiality when dealing with sensitive client information or requests.
**Adaptability and flexibility**: The ability to adapt to changing situations and work under pressure is essential, as concierge officers often face unexpected challenges or last-minute requests.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.