Service Lab Manager

**Your tasks**:

- Oversee the daily service operations (REP / CAL, System Support) of the Singapore Service Centre and ensure timely support to local customers, subsidiaries’ service centers and sales offices
- Establish regional management for Service Operations in the ASEAN region: Center of Competence, governance and reporting regarding resources, performance and cost management
- Strengthen role of Singapore as Regional Service Center
- Operational planning / forecast and setting of strategic goals and approaches in line with the Company’s vision and values
- Ensures systems and processes are compliant to the Company’s and Global Service Operations’ guidelines (in terms of external quality standards / norms, codes and legislation)
- Ensures solutions to customer meets both R&S and customer interest
- Ensure fulfillment and achievement of KPIs i.e. cost management, service turnaround time, customer satisfaction, audit results (by internal and external auditors) and other service related KPIs
- Ensure profitability with right service pricing, inventory management and optimum operational cost
- Disciplinary management of a technically competent, self-motivated and stable team
- Ensures that developmental resources and time are available and provided equitably to all employees
- Promotes communications and knowledge sharing across departmental boundaries as well as the service centers located in the region.
- Provides mentorship and leadership to peers on complex quality control and operational issues
- Development and management of the Asian Onsite Team
- Prepare management reports for HQ where necessary

**Application tips**:

- Application
- Interview
- Contact persons

**Your qualifications**:

- Degree in Electronics or Communication Engineering or relevant field of studies
- At least 5 years’ experience in managing technical operations and leadership experience of managing a team of Service Engineers and the Service Administration Team
- Preferably has experience with ISO 17025 accreditation and quality audits
- Preferably has basic knowledge on Lean Methods
- Preferably has experience with Test & Measuring equipment and knowledge in measurement metrology
- Prior working knowledge with SAP
- Excellent planning, problem solving, organization, analytical and issue resolution skills
- Strong business and financial acumen
- Good communication & interpersonal skills
- Ability to build and maintain strong relationships with different level of internal and external stakeholders- | Reference Number: | 2187
- | Recruiting Contact: | Canice Goh- The Rohde & Schwarz technology group is among the trailblazers when it comes to paving the way for a safer and connected world with its leading solutions in test & measurement, technology systems, and networks & cybersecurity. Founded more than 85 years ago, the group is a reliable partner for industry and government customers around the world. As an integral part of its global strategy, Rohde & Schwarz established its presence in Singapore in 1997 and today, it offers well-established capabilities in R&D, production, system engineering, supply chain management and procurement services. With over 16 subsidiaries and more than 1,200 employees, the Regional Headquarters Singapore is responsible for the sales and services network in the Asia Pacific region, and is the regional hub for marketing and training / learning.

**Our offer**:
Established mentorship programFlexible working hours within frameworkAttractive compensationGood work-life balanceCareer opportunitiesGlobal network of technology expertsGlobal company & environmentHigh-tech company with excellent products
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