Customer Success Executive

5 days ago

Singapore Oriental Remedies Group Full time

As a Customer Success Executive, you will be the primary point of contact for our patients, handling
inquiries and providing exceptional customer service over the phone. You will play a crucial role in
ensuring a positive patient experience and contributing to the overall success of our clinic.

**Responsibilities**:

- Serve as the primary point of contact for patients, external partners, and internal operations.
- Manage patient flow efficiently, including scheduling appointments and handling walk-in inquiries.
- Provide excellent customer service, addressing inquiries and concerns promptly and

professionally.
- Contribute to strategic planning and appointment scheduling to optimize clinic revenue and

improve processes.
- Maintain accurate and up-to-date records, including daily, weekly, and monthly performance

reports.
- Actively promote clinic services through effective communication and cross-selling techniques.
- Identify opportunities to upsell services and packages to enhance customer satisfaction and

revenue.

**Job Requirements**
- Minimum 2 years of customer service or telemarketing experience in the retail or healthcare

industry.
- Prior experience in a healthcare, clinic, massage, or spa setting is preferred.
- Immediate availability or short notice start dates are highly advantageous.
- Passion for Traditional Chinese Medicine (TCM) or the healthcare industry.
- Ability to adapt quickly to changing situations and thrive in a fast-paced environment.
- Strong customer focus, self-motivation, and sales-oriented mindset.
- Proactive, enthusiastic, independent, compassionate, and a positive learner.
- Excellent interpersonal and communication skills.
- Strong multitasking, prioritization, and independent work abilities.

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