Operations Executive

4 days ago

East Singapore Erast Pte Ltd Full time

**About the Roles**

This permanent position as an Operations Executive / Customer Service Executive - Air Freight is based at Changi Airfreight Centre. The role follows a 5.5-day workweek, with hours from Monday to Friday, 1.00PM to 9PM, and a half day on Saturday on remote standby. The package includes a basic salary **up to $2,800 plus Variable Bonus**, offering strong benefits in a key logistics hub.

**What You’ll Be Doing**
- Manage the full air freight shipment process from departure to final delivery.
- Coordinate with airlines, freight forwarders, and ground handling teams to ensure smooth and timely movement of cargo.
- Deliver prompt customer support, address client queries, and handle delays or issues effectively.
- Maintain accurate shipment documentation, including customs forms and Air Waybills.
- Work with internal teams to improve workflows and suggest enhancements to service standards.
- Assist with projects and other tasks assigned by the Manager.

**What We’re Looking For**
- One to two years of experience in logistics, air freight operations, or customer service.
- Familiarity with air freight documentation, systems, and standard procedures is advantageous but not required.
- Proficiency in Microsoft Office.
- Applicants without relevant experience are also encouraged to apply, with training provided.

**Note for Applicants**

**Job Types**: Full-time, Permanent

Pay: $2,500.00 - $2,800.00 per month

**Experience**:

- air freight, systems, and SOPs: 1 year (preferred)

License/Certification:

- permanent working rights with no restrictions in singapore (preferred)

Work Location: In person

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