Technical Writer

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Technical Communications Services (TCS) is responsible for most of Visa’s technical information serving both technology and business departments. With team members in California, Colorado, and Singapore, we support internal Visa teams and external Visa clients, delivering over 300 technical communications solutions each year including user, implementation, and web services guides online help systems SharePoint solutions operational and departmental procedures release notes and developer Guides API and SDK reference materials system process flows.

**Scope**

Technical Writers possess a minimum of 5 years of technical writing or related experience. They demonstrate basic skills in document analysis, writing tools, project management and semi-independent interaction with IT development, IT quality, and product management groups.

**Responsibilities**:

- Create and maintain project schedule(s).
- Represent the writing team in planning and review meetings with project cross-functional stakeholders.
- Communicate status of project to team members, clients and departmental management.
- Proactively escalate problems and issues as needed.
- Multi-task and prioritize a moderate amount of concurrent assignments.
- Perform moderately difficult analysis of existing documentation for impacts and update them accordingly.
- Author new documentation, such as: system and service guides service descriptions user, implementation, and web services guides online help systems, etc.
- Manage and store master documentation files, complete quality artifacts, update metrics, and implement other processes as described in the department procedures guide.
- May also perform technical tasks to support TCS technical staff and developers in maintaining and enhancing publishing tools, systems, and templates.
- Adherence to confidentiality and intellectual property policies.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

**Qualifications**:

- An undergraduate degree in Information Systems, English, Journalism, Communications, or related technology focused field.
- 5 or more years of technical writing or related experience.
- Knowledge of the structure and content of the English language including the rules of composition and grammar.
- Highly driven, enthusiastic, eager, collaborative, and resourceful.
- Strong customer service, analytical, research, interpersonal, and problem solving skills.
- Working knowledge of MS-Office products for Windows including Word, Excel, Visio and SharePoint.
- Strong ability to collaborate with multicultural teams across the globe.
- Experienced with graphics editing software such as Illustrator, Photoshop, PaintShop Pro, and Web design tools (Wiki, SharePoint Designer, Nintex Workflow). (preferred)
- Familiar with advanced authoring software (Adobe FrameMaker, Acrobat, and RoboHelp), XML editing tools (Arbortext Editor), document repositories (Documentum). (preferred)

Additional Information

Visa has adopted a COVID-19 vaccination policy. As a condition of emplo