Intern Customer Relationship Management

1 week ago

Singapore Porsche Asia Pacific Full time

**The future has many facets: for the courageous, it is opportunity.**
The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond - to be the brand for those who follow their dreams.

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment.

**Intern Customer Relationship Management**
- Support the Sales team by monitoring CSI (Customer Satisfaction Index) scores, managing unattended or outdated leads, reassigning leads, and updating customer profiles as necessary
- Assist the team during vehicle delivery preparation, including issuance of delivery gifts, inventory tracking and updating of backend CRM related tasks.
- Support the Sales team by monitoring CSI (Customer Satisfaction Index) scores, managing unattended or outdated leads, reassigning leads, and updating customer profiles as necessary
- Perform database cleansing to meet DQI (Data quality index) targets, validate data created by sales consultants, contact customers for updates and support the activation of reconsent campaigns.
- Assist with inbound CRM inquiries and coordinate with the Customer Interaction Centre to assign complaints to the Aftersales team for a timely resolution.
- Contribute in discussions on event planning, providing insights and strategies to optimize the customer journey and overall, the event experience.
- Assist with marketing initiatives, monitoring marketing campaign performance and participate in events as needed.
- Manage the ordering process for delivery gifts, including raising purchase requests, tracking deliveries, and confirming goods receipt.
- Prepare customer segmentations for targeted initiatives, such as Birthday, Chinese New Year red packets, and Christmas EDM activations.
- Prepare and enhance management reports on automotive metrics such as showroom traffic, lead funnel analysis, sales conversions, and test drive performance.

**Requirements**:

- Undergraduate in Business Administration, Customer Relations, Marketing, or a related field.
- Past internship experience preferred.
- Fluency in written and spoken English with excellent communication skills.
- Proficiency in Microsoft Office
- Organised, analytical and quality oriented, able to work independently and prioritise
- Team oriented working attitude and intercultural understanding

**Internship Duration**: July 2025 to January 2026

**Internship Type**: Full-time

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