Customer Service
1 week ago
**Responsibilities**:
1. Advanced in features and how to play live streaming, understand the needs and psychology of VIP users;
2. Responsible for building contacts with VIP users, collecting, compiling, analyzing and managing user information;
3. Distinguish services for VIP users and maintain good communication with users;
4. Continue to follow VIP users conditions every day, and create strategies to maintain and increase users activity and users growth;
5. Conceive and organize users/VIP events regulary, issues reward of events, estimate and control event budget;
6. Coordinate and analyze various effective events/activities that are in accordance with the policies / plans of the operational team, and also help the operational team to gather questions and feedback from VIP users;
7. Understand and gather product feedbacks from customer, follow up with customers to identify areas of improvement.
Job requirements:
1.Base in SG, fluent in English.
2. Possess an Internet mindset and a concept of the overall situation. 1-2 years experiences in live streaming platform/event specialist is preferred.
3. Proficiency in MS Office. Have basic data analysis skills and excellent spoken and written communication skills;
4. Work more flexible, 5 days in a week, 8 hours in a day.
5. Familiar with event planning, execution process and other relevant experience;
6. Fast learner and have strong sense of responsibility, strong execution ability, and have certain ability to resist pressure.
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