Satair - Solutions Account Manager

2 weeks ago

Singapore Satair Pte Ltd Full time

**Job Objectives**
- In Service deals: Ownership of the allocated Contracts; with accountability of in-service deal operations and financials, and ensuring common understanding and delivery of the contributing functions. Additionally, to launch / drum beat actions with the respective functions to ensure high service level and drive our profitability.
- New Campaigns: Lead/support design activities on new campaigns - aligning customer requirements with existing capabilities and identifying gaps
- Future Design: Manage improvement / enabler projects to boost Solutions performance/profitability and to grow the Solutions portfolio in alignment with Solutions Design Director

**Responsibilities**:

- Implement service operations at new customers using existing processes.
- Secure continuous operations, in collaboration with customer local teams (where applicable)
- Monitor financial performance and support AOP / FCx activities
- Identify and develop process improvements in order to increase performance and reduce costs.
- Define Solutions requirements and manage changes across all supporting functions: data management, supply chain, IT, quality, product management, accounting and finance.
- Integrate service extensions into customer’s operation.
- Document process customizations and create the Operations Manual

**Secondary responsibilities**
- Perform data analysis.
- Provide back office support to local teams in case of: incidents, service level underperformance or lack of training and tools.

**Personal & interpersonal skills**
- Strong analytical skills combined with social competences
- High level of energy, persistence and “can do” attitude
- Customer oriented
- Team player
- Open minded. Experience dealing with different environments/cultures
- High professional integrity and ethical standards
- Available for occasional international travel
- Autonomous and self-driven

**Job Requirements**
- Degree in engineering, computer sciences or business administration with more than 3 years of work experience
- Project management and/or process design experience
- Knowledge of SAP (experience of SD Module
- AP1 will be a plus) and Spec2000
- Able to analyze large data packages. Programming skills will be a plus
- Experience dealing with aviation MRO’s, airlines or suppliers will be a plus
- Basic knowledge of financial reporting and terminology

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

**Company**:
Satair Pte Ltd

**Contract Type**:
Permanent

**Experience Level**:
Professional

**Job Family**:
Customer Account and Service Management

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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