Customer Service Officer

1 week ago

Singapore IET PTE. LTD. Full time

**Location: Orchard**

**Working Hours: 44hrs/week**

**Roles & Responsibilities**:

- Greeting residents and visitors, assisting with lift access via intercom.
- Attending to inquiries and forwarding messages.
- Recording complaints, feedback, incidents, and reporting them.
- Managing parcels, programming access cards, updating contact lists.
- Supporting administrative tasks such as circulars, vehicle registration, facility bookings, and guest check-in/out.
- Monitoring facilities and ensuring cleanliness and order in common areas.

**Qualifications & Skills**:

- Should have relevant experience in customer service or estate management.
- Excellent communication and interpersonal skills, especially in greeting and assisting residents and visitors.
- Familiarity with intercom systems, access card programming, and basic administrative procedures.
- Ability to handle complaints, record incidents, and report accurately.
- Knowledge of estate facilities and amenities.
- Customer service orientation and professionalism.

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