Manager, Performance Insights

Job Title: Manager, Performance Insights
- Job Location: Passenger Terminals

**About Us**:
SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.
- Job Description:
**About Us**:
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

**Why Join Us**:
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

**Key Responsibilities**:

- Conceptualize and define performance measurement metrics aligned with business goals and operational needs.
- Co-design and develop interactive dashboards that present performance data in a clear, accurate, and user-friendly manner.
- Strategically determine how and where KPIs should be displayed within dashboards to maximize usability, relevance, and impact.
- Ensure dashboards are not just data displays but tools for decision-making and performance accountability.
- Establish data linkages between multiple dashboards, enabling real-time data flow and integration into an overarching control tower view that provides end-to-end performance visibility across departments.
- Ensure data accuracy and integrity, working closely with data owners and system teams.
- Monitor and analyze performance trends, identify anomalies or deviations, and flag potential areas of concern.
- Translate data into meaningful narratives and actionable insights for stakeholders.
- Collaborate with business units to understand performance challenges and recommend improvements.
- Present findings and performance updates in regular reports or presentations.
- Continuously improve dashboard functionality and measurement frameworks based on user feedback and evolving business needs.

**Key Requirements**:

- Degree holder in Business Analytics, Information Technology, Data Science or Computer Science.
- Understanding of and experience using data visualization concepts, techniques and tools, such as Microsoft Power BI.
- Experience in developing data solutions based on established patterns and best practices for database integration with Power Platform stack (Power BI, Power Apps, Power Automate, Power Query).
- Working knowledge of data mining principles: mapping, collecting data from multiple data systems on premises and cloud-based data sources.
- Strong understanding of performance metrics, KPIs and business processes.
- Experience in trend analysis and performance reporting.
- Highly motivated, structured and methodical with high degree of initiative.
- Strong problem solving, quantitative and analytical abilities.
- Able to communicate insights clearly, written and oral to both technical and non-technical audiences.
- Able to work independently or cross functionally