Operations Manager

Operations Manager - Ice Bath Clubs (Singapore)

Location: Singapore

Reporting To: Chief Operations Officer

Role Type: Full-time | On-site | Multi-location oversight

Our mission is to build **the world’s most accessible daily recovery club,** where anyone — from the everyday man to the superwoman — can integrate cold baths and hot saunas into their daily routine. We believe that making this ritual a habit has a transformative impact on both happiness and health. As we expand across Singapore, we’re searching for a high-performing Operations Manager to bring structure, energy, and excellence to our multi-location operations.

**The Role**

You’ll oversee operations of our clubs across Singapore, ensuring a consistently outstanding experience for every member and guest. Reporting directly to the **Chief Operations Office**r, you’ll be responsible for people, processes, and performance — and play a critical role in scaling our brand across the region.

**Key Responsibilities**

Club & Operational Excellence
- Strategic operations across multiple Ice Bath Club locations.
- Implement and refine SOPs across hygiene, safety, inventory, scheduling, and session delivery.
- Conduct regular audits to ensure operational consistency and quality.
- Work closely with facilities, vendors, and logistics to keep everything running seamlessly.

Team Leadership & Culture
- Contribute to a high-performance culture through feedback, and accountability.
- Lead by example in customer service, work ethic, and emotional intelligence.

Commercial & Performance Management
- Own regional KPIs: utilisation rates, NPS, cost efficiency, retention, and productivity.
- Monitor and report on club-level budgets, stock control, and spending.
- Partner with the COO on expansion planning, new site openings, and operational pilots.

Customer Experience & Community Engagement
- Ensure clubs deliver warm, professional, and consistent member experiences.
- Manage escalated service issues with urgency and diplomacy.
- Support event execution and foster a wellness-focused club atmosphere.

Compliance & Safety
- Uphold health, hygiene, and safety standards in line with local regulations.
- Maintain SOPs, emergency procedures, and staff certifications.
- Lead incident management and ensure risk reporting is thorough and timely.

**What We’re Looking For**

Must-Haves
- 10+ years’ experience in operations management (hospitality, fitness, wellness, or retail chains preferred).
- Proven ability to lead and scale high-performance frontline teams.
- Strong systems/process mindset — SOP development, scheduling, reporting, tools.
- Comfort working in a dynamic, high-accountability, customer-first environment.
- Excellent communication skills with a service-driven mindset.

Nice-to-Haves
- Multi-site or regional management experience.
- Familiarity with wellness and recovery concepts (e.g., ice baths, cold immersion).
- Experience launching new locations or scaling operational systems.
- First Aid, CPR, or relevant safety certifications (or willingness to obtain).

**What You’ll Get**
- Complimentary access to all club services
- Opportunity to shape a pioneering wellness concept from the ground up
- Direct mentorship from the COO and senior leadership
- Fast-paced, purpose-driven culture with room to grow

Pay: $4,000.00 - $5,000.00 per month

**Benefits**:

- Meal allowance
- Profit Incentives
- Competitive Annual Leave
- Training & Career Pathways
- Opportunities for career growth in leadership or specialist roles as we open new locations

Work Location: In person