Senior Services Architect

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

A Senior Cloud Infrastructure Services Architect provides technical expertise in the design and demo of fairly complex Managed Services solutions across the Cloud Infrastructure domain. They are primarily involved in the technical pre-sales process working alongside NTT stakeholders (sales) to assess clients’ business needs and narrow down the potential technical solutions and platforms that would be the best fit for client business goals.

**Working at NTT**

**Key Roles and Responsibilities**:

- Articulate value proposition, present solution, and build value throughout the sales process with all departments of the client organisation
- Define a Managed Services solution that meets the agreed requirements
- Contribute to sales process improvement, including developing knowledge bases, sharing practices with other services architects
- Maintain relevant cloud and technology certifications
- Design complex managed service solutions to meet client requirements by integrating technology and service design across the cloud infrastructure technology domain
- Conduct sales presentations, product demonstrations, installation, and maintenance of company products.
- Design the Managed Service offering, interfacing with the platform delivery team.
- Test and validate new designs features and delivery models or recommend improving existing service offers that is being taken to market
- Accountable for the service design deliverables of the solution, working with internal teams and partners to ensure supportability.
- Support the validation processes by obtaining sign-off from technical, service, and costing stakeholders.
- Service design of solutions for the client that will be commercially competitive whilst mitigating risk.
- Map the client's requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Infrastructure).
- Execute a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).
- Assist the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current cloud infrastructure architecture, platforms, and operating models
- Share client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future
- Coach, mentor and act as advisor in service design situations
- Assist the sales teams to have a commercial model discussion with the client
- Identify all service costs and populate cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract term
- Create and get sign-off from relevant stakeholders on the solution design that will form part of the commercial model
- Assist with vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition

**Knowledge, Skills and Attributes**:

- Comprehensive understanding of cloud technologies, networking, security, and system administration
- Applied Azure and/or GCP and/or AWS infrastructure architect and presales skills
- Good communication and presentation skills
- Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in
- Comprehensive level understanding of virtualization, hybrid computing environments, storage technology and cloud native technologies
- Solid working knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models
- Comfortable working with costing models in partnership with sales and finance stakeholders
- Ability to work within a team, contributing to the success of the team while making a personal contribution; especially in a matrixed organisation
- Up to da