Client Services

2 days ago

Battery Road, Singapore TS Imagine Full time

**_About the job_**

**_Who will love this job_**
- **A troubleshooter** - You enjoy solving a range of problems, testing, replicating and investigating complex issues
- **A collaborator**- you are interactive and thrive in a collaborative team environment, who enjoys working closely with financial institutions such as Hedge Funds, Banks as well as with internal stakeholders to deliver solutions.
- **A continuous learner**- you love to learn and welcome the opportunity to develop your knowledge of financial markets and develop your troubleshooting and technical skills. Your professional qualifications are supported and encouraged in an environment of continuous learning.

**_What you'll do_**
- Investigating complex workflow and troubleshooting faults, testing and recreating issues, reviewing logs and performing data analysis.
- Participate in escalation processes to inform customers and engage resources internally across the business to provide rapid solutions to critical issues.
- Conduct testing of programs and systems by analyzing them to determine likely problem areas, constructing and using sample data to test programs or systems failures.
- Improve data quality across the full lifecycle - resolving issues with financial instruments, corporate actions, legal entities and quantitative data structures (curves, volatility surfaces, correlation matrixes).
- Maintaining a high level of expertise on TS Imagine products.
- Reviewing and making data and configuration changes.
- Contributing to documentation and knowledge sharing with colleagues in order to ensure processes and knowledge are reflected accurately.
- Work on a range of supporting projects in order to develop team tools, process or support for Implementation and Consultant initiatives.

**_You should have_**
- A Science or Mathematics based degree, Engineering, Quantitative Finance, Economics or another similar field
- Experience in server scripting languages (E.g. Python, JavaScript) or familiarity with SQL is highly desirable
- A good understanding of computer operating system (E.g. Windows, UNIX), network and database concepts
- Strong analytical and reasoning ability with the desire to troubleshoot complex issues and workflows
- Highly motivated, self-starter attitude
- Excellent communication (written and oral) skills
- A broad-based understanding of finance, trading concepts and associated risk strategies is desirable

**_Why TS Imagine / Benefits_**
- Vacation and Personal days
- Annual bonus and salary review
- Training budget $1,500
- Health Insurance (Inpatient/Outpatient, Wellness, Optical, Maternity, and Dental)
- Life Insurance
- Central Provident Fund

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