Elementary Tech Help Center Coordinator

2 weeks ago

Woodlands, Singapore Singapore American School Full time

The Technology Help Centre Coordinator is responsible for providing excellent customer support to the Elementary School community and responding to technology related matters and inquiries. Specific responsibilities warrant proficiency in using relevant technology tools and digital platforms to create, communicate, and collaborate. Additionally, the Technology Help Centre Coordinator is responsible for asset and user accounts management.

**Roles and Responsibilities**
- Collaborate with the Technology and Innovation Coordinators to address and anticipate the technology needs of the elementary school community.
- Contribute positively to the team culture of the Technology Help Desk to drive improvement, innovation and excellent customer support.
- Build relationships with diverse members of the SAS Elementary school community.
- Empathise, identify and respond supportively and comprehensively to the learning needs of teachers, staff, and students in relation to technology.
- Coordinate and assist with faculty, staff, students, and parents regarding SAS-owned device repairs and payments.
- Ensure that the division is ready for the Beginning and End of Year, coordinating the (physical and/or digital) deployment/reassignment/retirement of hardware, software, and subscription accounts as scheduled during half-term, winter, and summer break.
- Coordinate with faculty, staff, and students regarding their user credentials.
- On/offboarding (including creating how-to guides) students, teachers, and staff on SAS IT software/system and hardware usage (macOS, iPadOS, Google Workspace apps).
- Identify trends and support drivers of change and/or innovation in the division.
- Evaluating (including new) technologies to determine suitability/compatibility for users and the school’s strategic direction.
- Maintain updated hardware and software inventory and device checkouts using databases and spreadsheets.
- Configure and manage Apple devices using Mobile Device Management software.

Skills/Requirements
**Relevant Experience and Qualifications**
- Diploma in Information Technology / Computer Engineering / Business Information Technology
- At least two years of relevant experience in providing IT Support in a dynamic environment preferred
- Customer support experience, preferably in an education environment and/or Information Technology setting
- Knowledge of Apple hardware and software (macOS, iPadOS, tvOS).
- Knowledge in Google Workspace Applications (GMail, Google Drive/Docs, etc.).
- Mobile Device Management knowledge valued.

**Interpersonal Skills**
- Enjoys working with and helping people.
- Highly approachable personality.
- Values learning and has a positive growth mindset.
- Excellent communication skills in English (verbal and written).

**Professional Personal Skills**
- Able to work diligently, independently, and under time constraints.
- Able to communicate effectively with students, employees and parents.
- Ability to learn and adapt to new technology developments.
- Ability to work and contribute to a positive team environment.
- Ability to manage and physically set up large quantities of hardware such as iPads and other devices, requiring presence and movement across campus.
- Ability to be flexible, creative and to problem-solve technology issues.
- Positive work attitude and possesses a strong sense of initiative.
- Project management leadership and management skills valued.
- Strong attention to detail and organisational skills.

  • Es Tech Help Center Coordinator

    5 days ago

    Woodlands, Singapore Singapore American School Full time

    The Tech Help Center Coordinator is responsible for providing technical support to Elementary School students, teachers, and staff and answering general IT-related inquiries. Specific responsibilities warrant proficiency in using current technology tools and digital platforms to create, communicate, collaborate, and organize. - Assist the Technology and...

  • Creativity Center Specialist

    2 weeks ago

    Woodlands, Singapore SINGAPORE AMERICAN SCHOOL LIMITED Full time

    2 years exp **Roles & Responsibilities** **Overview**: **Primary Responsibilities**: - Develop creative learning experiences and opportunities for elementary students - Assist with special student projects that are aligned to the SAS Curriculum. - Supervise and help students in the creativity center. - Monitor student behavior in the creativity center and...

  • General Theater Technician

    5 days ago

    Woodlands, Singapore Singapore American School Full time

    The General Theater Technician is responsible for providing general lighting, AV and stage management support to the Performance Spaces in Singapore American School across a range of theatrical productions, during the rehearsals, run and post-production periods. The role also provides support for the on-going maintenance of the Theater Department, creating...

  • General Theater Technician

    5 days ago

    Woodlands, Singapore Singapore American School Full time

    The General Theater Technician is responsible for providing general lighting, AV and stage management support to the Performance Spaces in Singapore American School across a range of theatrical productions, during the rehearsals, run and post-production periods. The role also provides support for the on-going maintenance of the Theater Department, creating...

  • Casual General Theater Technician

    2 weeks ago

    Woodlands, Singapore Singapore American School Full time

    The General Theater Technician (Casual) is responsible for providing general lighting, AV and stage management support to the Performance Spaces in Singapore American School across a range of theatrical productions, during the rehearsals, run and post-production periods. The role also provides support for the on-going maintenance of the Theater Department,...

  • Steam Technician and Lab Assistant

    6 days ago

    Woodlands, Singapore Singapore American School Full time

    **Overview** **Primary Responsibilities**: - Supervising and helping elementary school students in our STEAM studios with Maker, Design and Engineering projects. - Monitoring elementary school student behavior in STEAM labs and makerspaces and effectively communicating behavioral expectations to students. - Overseeing, maintaining, organising, tidying and...

  • Casual Wardrobe Theater Technician

    2 weeks ago

    Woodlands, Singapore Singapore American School Full time

    The Wardrobe Technician (Casual) is responsible for maintaining and organizing SAS’s extensive wardrobe and props inventory. Singapore American School puts on a variety of Performing Arts events every year, including Dance, Music, Drama, and Musical Theater performances. We host them in a variety of venues, including: - Auditorium - an 840 seat, our...

  • Engineer, Data Center Facilities Management

    3 days ago

    Woodlands, Singapore 1-Net Singapore Pte Ltd Full time

    COMPANY DESCRIPTION 1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities...

  • Engineer, Data Center Facilities Management

    22 hours ago

    Woodlands, Singapore 5e4a5ddc-0e25-4c02-bc17-eff79bd216fe Full time $60,000 - $100,000 per year

    Facilities Operation and Maintenance:Conduct the required daily maintenance and operations of the data center facilities to ensure serviceability of all active and redundancy equipment. This includes performing routine facilities activities such as critical system checks and functional testingRespond to Mechanical and Electrical alarms/faults, identify...

  • Elementary School Permanent Substitute Teacher

    2 weeks ago

    Woodlands, Singapore Singapore American School Full time

    Overview This is a full-time substitute role that will be on campus during all school workdays and shall be willing to commit to a one year contract. While most time will be spent substituting in classrooms, permanent substitutes are expected to be adaptable and willing to assist with other assignments or responsibilities, as needed. **Qualifications**: A...