Technical Account Advisor
3 days ago
What you will do:
- Collaborate with the Customer Success Managers to drive adoption and satisfaction
- Produce and deliver monthly SLA reports to customers, and ensure SLA compliance
- Ensure adherence to SaaS policies and procedures
- Own inbound customer calls / case handling
- Drive all service management activities (incidents, change requests, enhancement requests, RCAs, customizations, etc.)
- Own disaster recovery process and issue resolution
- Responsible for proactive technical guidance for all Blue Yonder, Inc. (formerly JDA Software)and customer IT projects
- Create and own Customer Success Plans for relevant stakeholders
- Collaborate & coordinate effectively with all Blue Yonder, Inc. (formerly JDA Software) internal departments (Consulting, PD, Onboarding, Solution, Service Management, etc.) for faster resolution of issues
- Collaborate with Cloud Onboarding Manager to track and approve transition from Implementation to Delivery
- Provide technical / feature-specific advice
- Prepare for and participate in business reviews
To be successful for the role, you will need:
- Overall experiences of 12-15 Years in Information Technology, SaaS, Cloud Company
- At least 4+ years of experience in a Technical Account Manager role or similar role (e.g. customer support, account management, customer success)
- Project management / service management framework
- Customer service skills
- Analytical and problem-solving skills
- Good verbal and written communication
- Extremely well-organized with an ability to work well under pressure
- Strong team player as well as a proactive individual contributor
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
- Diversity, Inclusion, Value & Equality (DIVE)
is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural
Diversity Report
which outlines our commitment to change, and our
video
celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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