Order Fulfilment Specialist

1 week ago

Singapore Advantech Co. Singapore Pte Ltd Full time

Reporting To: Operation Manager

Function: Sales Support and Order fulfilment

POSITION OBJECTIVE

Takes full responsibility of Order Processing and Import/Export affairs. Using independent action, recognizes problems and initiates correct action within the parameters of company policies. Provides assistance to sales and logistics personnel.

Major Areas of Responsibility

A. Order Transmission

1. Takes full responsibility for all functions related to order processing.

2. Evaluating, maintaining and updating of various documentation required between order processing and other departments to assure a smooth flow of work.

3. Provides direction to other order processing personnel with technical assistance and procedural guidance, takes responsibility for training of order coordinators.

4. Communicates with HQ for delivery date, initiates correspondence with customers regarding any shipment information.

5. Input customer order for entry into order processing system.

6. Follows up of shipping date and coordinates with various department to ensure timely delivery to customer.

7. Weekly order booking report and back-order report.

8. Engages in activities to improve customers’ relationship, communicates with customers for L/C orders, import/export problems and handles inquiry from customers. Follow up L/C opening and amendment.

9. Responsible for turn-around of customs clearance, evaluate and take action on accuracy and reasonableness of charge from customs broker and traffic agents.

B. Order Management (Purchasing)

1. Source & determine suitable suppliers for company’s needs and monitor supplier’s pricing and performance to ensure competitiveness and contributing effectively to company’s objective

2. Ensure customer satisfaction & coordinate with various department to resolve material issues. Follow up on purchase orders and take corrective action to expedite delivery to meet daily supplies schedule.

3. Negotiate and regular review on suppliers pricing, changes in product revision, quality, delivery performance, product support, service warranty and product licensing issues.

4. May coordinate distribution efforts to effectively achieve the introduction of new products. Monitor inventory of collateral materials and assures that ample supplies of appropriate literature exist.

5. Monitors supplier/company procedures on contract security, RMA status, tooling, purchase processing and ensure compliance with company policies and procedures.

6. Filing - Purchase Requisition, Purchase order, supplier quotation, product warranty card, RMA documents, product specifications etc. for reference.

7. Review & setting of selling price within management guidelines and periodic update to SAP.

Job Requirements

1.Min. Diploma in Business Administration, Supply Chain or related field, with 2 years’ relevant experience or equivalent combination of education and experience.

2. Able to work independently and as a team.

3. Experience in using SAP is an added advantage.

4. Able to converse in Chinese is preferred as required to liaise with our Taiwan and China supply chain counterparts.

**Job Types**: Full-time, Permanent

**Salary**: $2,500.00 - $3,600.00 per month

**Benefits**:

- Health insurance
- Professional development
- Promotion to permanent employee

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- SAP ERP: 1 year (preferred)

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