Senior Salesforce Consultant

**About Capgemini**

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of ₠22.1 billion.

We are seeking a **Senior Salesforce Techno-Functional Consultant**to join our dynamic team in delivering impactful, end-to-end solutions with Salesforce as the core platform. Your responsibilities span across project delivery, stakeholder engagement, solution design, development, testing, training, and deployment. You will guide junior consultants, collaborate with architects, and work alongside integration and data migration teams to ensure seamless delivery across systems.

This role is ideal for experienced professionals who bring deep expertise in either functional or technical domains. While your primary focus may align with your core strength, you will be expected to contribute across both areas as needed, supporting a collaborative project environment.

**Project Delivery**
- Lead and actively participate in all phases of the project lifecycle, from planning to deployment and post-go-live support.
- Track development progress, manage work assignments within the development team, and ensure timely delivery of project milestones.
- Proactively identify technical and delivery risks, propose mitigation strategies, and escalate issues appropriately.
- Demonstrate strong ownership and accountability for project deliverables and team outcomes.

**Stakeholder Engagement & Requirements Gathering**
- Facilitate and lead requirements gathering sessions with stakeholders and end-users to uncover business needs and desired outcomes.
- Document detailed findings in project artefacts such as product backlog, requirements specifications, meeting notes, and process flows.
- Communicate technical constraints and collaborate with stakeholders to identify feasible alternatives.
- Build and maintain strong relationships with internal and external stakeholders to ensure alignment and trust.

**Solution Design & Documentation**
- Lead the creation of functional and technical specifications based on business requirements.
- Design robust Salesforce solutions that balance configuration, custom development, integration, and data migration needs.
- Propose alternative approaches based on experience and team input to optimise solution design.
- Review and refine user stories, solution designs, and work items contributed by junior consultants.
- Collaborate with architects to maintain and evolve configuration and development standards.
- Ensure comprehensive and up-to-date documentation throughout the project lifecycle.

**Salesforce Development & Configuration**
- Take ownership of user stories and delegate tasks to junior consultants where appropriate.
- Configure and develop Salesforce functionalities, including custom UI components using OmniScript, LWC etc.
- Ensure code quality and performance through testing and debugging best practices.
- Manage deployment activities, adhering to established pipelines and review processes.
- Provide technical guidance and mentorship to junior consultants, reviewing their work and offering constructive feedback.

**Testing & Quality Assurance**
- Guide the team in creating test scripts and validation procedures.
- Lead functional testing and facilitate UAT sessions to ensure solutions meet business and technical requirements.

**Training & Enablement**
- Co-develop training curriculum with architects and fellow senior consultants.
- Oversee the creation of role-based training materials and user guides.
- Lead and facilitate training sessions for business and technical users.

**Data Migration Support**
- Support data migration activities as needed, including template creation, mapping reviews, and data cleansing.
- Guide the team in performing data uploads and patches to ensure data integrity and completeness.

**Requirements**:

- Bachelor's degree in Computer Science, Information Systems, or a related discipline
- Minimum 5 years of experience in Salesforce projects, or minimum 4 years with proven leadership in cross-functional and technical expertise
- Minimally certified in Salesforce Platform Developer, Platform App Builder, Administrator
- The following additional Salesforce certificates will be an added advantage: OmniStudio Developer, OmniStudio Consultant, Platform Developer 2, Ja