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Reservations Sales Executive

2 weeks ago

Singapore HH PROPERTIES PTE. LTD. Full time

**JOB PURPOSE**:
**PRINCIPLE ACCOUNTABILITIES**:
**1. **Answers incoming phone calls within 3 rings.

**3. **Supports and understands hotel selling strategy for maximizing hotel occupancy and revenue.

**4. **Checks and follow up on traces on a daily basis. Responsible for accurate records and inputs into all hotel systems.

**5. **Understands hotel’s policy in cancellation, no-show and credit facilities.

**6. **Performs daily shift duties of reservations office and any other requests such as group handling.

**7. **Liaise with colleagues and other departments in a helpful and courteous manner.

**8. **Be knowledgeable of Wyndham Group Rewards programs and reservations procedures.

**9. **Perform supervisory or executive functions such as assisting in work related to the strategies / policies of the department.

**ABILITIES / KEY COMPETENCIES / SKILLS**:
**Practical Experience and Knowledge**
- One-year experience in reservations or front office desirable.

**Communication Skills**
- Strong communication skills required. Ability to speak a 2nd language or more is an asset.

**IT Skills**
- Knowledge and proficiency in managing PMS and basic Microsoft Office such as Word and Excel.

**Personal Characteristics / Behavioural Traits**
- Detail oriented, motivated and team player.