Operations Supervisor

4 days ago


Singapore MAJU MARITIME PTE LTD Full time

**Job Summary**:
The Operations Supervisor is responsible for managing and coordinating daily vessel activities, including tug and towage operations. This role serves as the main contact for on-site operational matters, ensuring smooth execution and timely resolution of issues. The supervisor oversees a team of operations staff, ensures compliance with maritime regulations and company safety standards, and works closely with port authorities, ship agents, and customers to deliver efficient service.

**Role and Responsibilities**:

- Oversee and coordinate daily tug services for the Singapore fleet.
- Act as the main point of contact for on-the-ground operational issues and ensure timely resolution.
- Supervise a team of operations officer and support staff, ensuring task delegation and shift coverage.
- Respond to customer queries, feedback, and complaints in a professional and timely manner.
- Provide operational support for the control room to oversee vessel movements and operations.
- Monitor real-time vessel positions, routes, and schedules using relevant monitoring systems.
- Maximize resources by ensuring tugboats are promptly deployed according to schedules and job requirements, closely coordinating with all relevant stakeholders to meet operational needs.
- Maintain clear and effective communication channels for smooth tugboat operations, promptly address any issues or concerns as necessary.
- Identify and resolve operational issues related to tugboat deployment by collaborating with teams to implement effective solutions.
- Ensure accurate records of tugboat schedules, operational activities and other relevant documentation.
- Respond promptly to the emergencies situation by adjusting plans and deployment on top of rendering necessary assistance.Checking for accuracy of jobs in the job order system before sending for invoicing.

**Requirements**:

- Higher NITEC or Diploma in Maritime studies or equivalent
- At least 3-5 years of working experience in the marine industry.
- Proficiency in Microsoft Office
- Good understanding of tug and towage services, vessel deployment, and marine logistics.
- Familiarity with port procedures, maritime regulations, and safety practices.
- Knowledge of local port waters is an added advantage.



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