Customer Engineer, Ai Conversation, Google Cloud
3 days ago
Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
**Minimum qualifications**:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud architectures in a customer-facing or support role.
- Experience with pre-sales/consulting, delivering technical presentations, and leading discovery and planning sessions with customers.
**Preferred qualifications**:
- Experience with GCP and Vertex AI.
- Experience with chatbot/IVR integration projects through the complete lifecycle using Google Dialogflow.
- Experience with contact centers and IVR architecture.- Ability to create quick prototypes/demos with CCAI/Vertex Conversation, articulate these to a customer audience, and integrate with existing systems.- Ability to engage with C-level or senior business leaders and influence decisions.
- Ability to communicate in Thai, Bahasia Indonesia, or Vietnamese fluently to engage and support customers in these regions in navigating industry standards.
**About the job**:
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**:
- Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
- Lead the design and architecture of conversational AI solutions using Google CCAI/Vertex Conversation to meet business goals and customer needs for defined use cases.- Specialize in conversational architecture with expertise in Google Dialogflow CX for chat and voice.- Implement and optimize advanced features such as context management, entity recognition, and multi-turn conversations.
- Travel to customer sites, conferences, and other related events as needed.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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