IT Specialist

**We’re Building Tomorrow. BCG X is the tech build and design unit of BCG.**

**Operations at BCG X. Ventures**

Our Operations team is the internal force that drives our business forward. It’s where organizational insight meets operational excellence. From Human Resources and Information Technology to Marketing and Finance, they are a dedicated group of one-of-a-kind problem-solvers with a deep commitment to world-class business services.

As an IT Specialist, the primary responsibility is to execute local IT projects, provide solutions to issues & delivering a high level of customer care to colleagues and visiting X. Ventures clients. This includes, but is not limited to user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance and all other technology needs of the office and at remote sites. You will be part of a Regional IT Team, where engagement & teamwork is required.

**In this role you will**:

- Provide a high level of customer service while supporting venture teams (remote/office-based staff) in a fast-paced environment. Support includes, but is not limited to, Apple MacBooks (primarily), PCs, AV (Meeting Room Support), smart-phones, telecommunication systems, both in and outside the office.
- Manage local technology in order to increase reliability, security, interoperability, effectiveness of customer work, both in the office and at remote site, if required.
- Gather feedback and evaluate impact of IT Service offerings
- Assist in preparing and deploying Mac and PC laptops for staff, including configuration and imaging
- Coordinate IT onboarding of new staff, providing guidance to use devices and systems
- Manage user accounts in Active Directory and across various SaaS tools.
- Hardware and software asset tracking and inventory management
- Provide support for the IT fit out of new office builds
- Coordinate the repair and maintenance of AV equipment, office printers, and computing equipment with outside vendors
- Provide on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.
- Communicate frequently with end users as well as with local, regional, and global support teams
- Maintain configurations of all notebook and desktop computer systems according to established X. Ventures requirements
- Document and update technology related instructions/procedures/knowledge articles as required
- Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources
- Analyze customer request data to improve technology offerings and customer experience
- Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within X. Ventures
- Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management

**Basic Job Requirements**:

- Education/Experience_
- Post-secondary education in Technology or equivalent experience
- Minimum of 3-5 years of experience in similar role
- Experience in effectively communicating and presenting technical concepts to management, peer group and staff
- Experience working with teams
- Knowledge_
- Experience troubleshooting Mac OS, Windows OS, SaaS Tools, MS Office Suite, Chrome/Edge, VPN/network connectivity, Google Workplace environment, Audio Visual equipment
- Ability to identify and diagnose problems and provide solutions and/or escalate to the appropriate expertise area, including IT Toolbox and other internal resources
- Basic skills in the following areas: MAC/PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration

**Key Competencies**:

- Focuses on excellent customer service and needs of the entire X and BCG user community
- Strong communication skills (e.g. managing expectations, managing stakeholders)
- Displays self-starting attitude, resourcefulness, and professionalism
- Reliable and cooperative team player; displays consideration and respect for others
- Displays tact, patience, and the ability to handle stressful situations
- Demonstrates competence and character that inspires trust
- Communicates effectively with the management groups and technical staff
- Able to work independently, exercising sound judgment and initiative
- Demonstrates strong ability to identify, analyze and solve problems
- Able to respect all X. Ventures information as personal and confidential
- Focuses on continuous learning to further IT knowledge and career development
- Meticulous attention to detail
- Ability to meet deadlines
- Ability to follow established procedures/standards
- Excellent oral and written English, clear communication

**Additional Information**
- Work Environment_
- Shared office space
- Occasional weekend work or out of hours work
- Lifting/moving