IT Engineer

2 weeks ago

Singapore GMP Group Full time

**Responsibilities**:

- 1st line support (and possibly 2nd line support) for all internal users worldwide
- Follow thru the Incident Management Process
- Log all relevant tickets (incidents and service requests) received via walk-in or phone call. Initially handle all incoming tickets received via the ticketing system
- Proper investigation and resolution of tickets
- Proper escalation of tickets that cannot be resolved on your end
- Create knowledge articles and other information for end users / internal IT use
- Monitoring of infrastructure and business systems

**Requirements**:

- Diploma / Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
- **With at least 1 year of relevant technical service desk support / IT support.**:

- Eager to learn new skills and obtain new knowledge
- Good command in English

**Additional info**:

- This is a permanent role
- Working location in Jurong East
- **Training is provided**

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

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