Operations Manager
2 days ago
Operations Manager - Ice Bath Clubs (Singapore)
Location: Singapore
Reporting To: Chief Operations Officer
Role Type: Full-time | On-site | Multi-location oversight
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Our mission is to build **the world’s most accessible recovery club,** where anyone — from the everyday man to the superwoman — can integrate cold plunges and saunas into their daily routine. We believe that making this ritual a habit has a transformative impact on both happiness and health. As we expand across Singapore, we’re searching for a high-performing Operations Manager to bring structure, energy, and excellence to our multi-location operations.
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The Role
You’ll oversee operations of our clubs across Singapore, ensuring a consistently outstanding experience for every member and guest. Reporting directly to the Chief Operations Officer, you’ll be responsible for people, processes, and performance — and play a critical role in scaling our brand across the region.
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Key Responsibilities
Club & Operational Excellence
- Strategic operations across multiple Ice Bath Club locations.
- Implement and refine SOPs across hygiene, safety, inventory, scheduling, and session delivery.
- Conduct regular audits to ensure operational consistency and quality.
- Work closely with facilities, vendors, and logistics to keep everything running seamlessly.
Team Leadership & Culture
- Contribute to a high-performance culture through feedback, and accountability.
- Lead by example in customer service, work ethic, and emotional intelligence.
Commercial & Performance Management
- Own regional KPIs: utilisation rates, NPS, cost efficiency, retention, and productivity.
- Monitor and report on club-level budgets, stock control, and spending.
- Partner with the COO on expansion planning, new site openings, and operational pilots.
Customer Experience & Community Engagement
- Ensure clubs deliver warm, professional, and consistent member experiences.
- Manage escalated service issues with urgency and diplomacy.
- Support event execution and foster a wellness-focused club atmosphere.
Compliance & Safety
- Uphold health, hygiene, and safety standards in line with local regulations.
- Maintain SOPs, emergency procedures, and staff certifications.
- Lead incident management and ensure risk reporting is thorough and timely.
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What We’re Looking For
Must-Haves
- 10+ years’ experience in operations management (hospitality, fitness, wellness, or retail chains preferred).
- Proven ability to lead and scale high-performance frontline teams.
- Strong systems/process mindset — SOP development, scheduling, reporting, tools.
- Comfort working in a dynamic, high-accountability, customer-first environment.
- Excellent communication skills with a service-driven mindset.
Nice-to-Haves
- Multi-site or regional management experience.
- Familiarity with wellness and recovery concepts (e.g., ice baths, cold immersion).
- Experience launching new locations or scaling operational systems.
- First Aid, CPR, or relevant safety certifications (or willingness to obtain).
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What You’ll Get
- Complimentary access to all club services
- Opportunity to shape a pioneering wellness concept from the ground up
- Direct mentorship from the COO and senior leadership
- Fast-paced, purpose-driven culture with room to grow
Pay: $4,000.00 - $5,000.00 per month
**Benefits**:
- Food provided
Work Location: In person
Expected Start Date: 25/08/2025
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