Receptionist

2 days ago

Singapore FRIENDS GOLF PTE. LTD. Full time

**2. **Position type: Full Timer
**3. **The Role**:The responsibilities described are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

**4. General Responsibilities**
- Exhibit outstanding customer service to members and guests
- Maintain a positive attitude and take initiative

**5. Front Desk Responsibilities**
- Consistently greet all customers in person and over the phone
- Explain and guide all customers on how to use the range system and screen room system.
- Keep abreast of and provide pertinent information to customers, and team members (other receptionist, golf coaches, café members): specials, events, programming, etc.
- Monitor visitor access and maintain security awareness
- Actively engage and build positive relationships with Friends golf members
- Update and monitor the booking system and POS daily.
- Assist with administrative tasks and perform cashiering duties as needed.
- Maintain a clean, safe, and organized workspace (reception desk, practice bays, screen rooms) and house golf clubs.
- Prioritize the customers and be proactive in your communications
- Consistently greet returning clientele and welcome new guests
- Effectively manage client inquiries through active listening and offering alternative options where applicable
- Ensure smooth operation of the tee line by calling out open bays, recognizing and correcting bay errors, and maintaining awareness of the ball distribution system
- Assist with events/cafe service for screen rooms

6. **Qualifications**:

- Must be vaccinated for COVID-19
- College BA or BS degree preferred
- Must be adaptable and enjoy working in a fast-paced, all-hands-on-deck, team environment
- Superior Front Line customer service skills (hospitality experience a plus)
- Excellent communication and interpersonal skills
- Energetic and welcoming demeanor
- Ability to sell and recruit members on programming and membership opportunities
- Friendly and professional phone etiquette
- Proficient in Microsoft Office, and Outlook, and a willingness to learn new technology (range machine and the booking system, etc.)
- Ability to work nights and/or weekend shifts

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