Assistant Manager, Learning
2 weeks ago
**Responsibilities**
- Identify and assess the training needs of the organization through job analysis, career paths and consultation with function heads.
- Identify areas for improvement in the training process and implement changes to increase effectiveness and efficiency.
- Ability to develop/create individualized and group training programs / curriculum that address specific business needs and to meet organization goals and improving performance.
- Support the hotel with departmental training requirements and develop training manuals that target tangible results.
- Implement effective and purposeful training methods and development programs to uplift the Hotel service standard and other soft skills, etc.
- Deliver timely and effective trainings based on annual training plans and review the progress regularly.
- Organize and conduct company induction program for new hires and emphasize the importance of Company culture.
- Perform training administration duties and maintain training records.
- Evaluate training effectiveness to ensure the training objectives are met and the skills learnt from the trainings can be fully utilized.
- Perform training administration duties and maintain training records, including tracking attendance, training completion and training evaluation feedback.
- Keep track of mandatory training or refresher courses. Keep abreast of training trends, developments and best practices.
- Other ad-hoc projects & tasks as assigned.
**Requirements**:
- Minimum 5 years of relevant experience in training and development, with ACTA qualifications preferred.
- Excellent written, verbal and interpersonal communication skills.
- Excellent track record in developing and executing successful training programs, including coaching skills.
- Computer literate with proficiency in MS Office
- Good time management skills with the ability to prioritize tasks
- Meticulous attention to detail and a team player.
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