Operations Manager

3 hours ago


Woodlands, Singapore IOR Global APAC Pte Ltd Full time

Assisting Operations Managers with responsibility to the Region in performing day-to-day operational tasks for those Clients assigned to the Operations Manager.
- Receive shipment information from clients (invoice, HAWB, PL, Datasheets, etc).
- Process shipment documents.
- Tracking of shipments in different web pages (DHL - FedEx - UPS) or with agents in different countries or direct contact with other offices.
- Coordinate phone calls with agents to solve issues if needed
- Data entry - create shipments and upload shipments information to company’s operative system (IGOR).
- Gather and save documents related to shipments on files and internal system (IGOR).
- Keep information updated in IGOR.
- Include fees for shipments in IGOR
- Keep files updated.
- Provide reports as per Ops Manager requests in regards with shipments status or any matter.
- Maintain regular communication with Agents within the region and with the other IOR Global regional offices
- Preparation of regular reports as per Client specific needs
- Input and maintain accurate data in IGOR & Basecamp (internal IOR Global IT systems - both web based) as established by corporate policy/procedures and per system requirements.
- Escalate to Ops Manager for any situation / issues when it cannot be resolved directly or if the issue requires strategic guidance/decision
- Support on the preparation of QBRs
- Manager support.
- Prepare reports as per Ops or Regional Manager’s request.
- Administrative and operational activities as per company needs.

**Job Types**: Full-time, Permanent

Pay: $3,800.00 - $4,500.00 per month

Schedule:

- Monday to Friday

**Education**:

- Bachelor's or equivalent (preferred)

**Experience**:

- Management: 3 years (preferred)
- Logistics/Trade Compliance: 3 years (preferred)

**Location**:

- Singapore 737715 (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person


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