Survey Experience Officer
3 days ago
The Survey Experience Officer (Verification & Submissions) is responsible for ensuring the accuracy and reliability of survey data submitted by users. This role involves reviewing survey responses, verifying information, and resolving any discrepancies or errors. The Survey Experience Officer will also provide guidance and support to users regarding survey submissions, ensuring a seamless and positive survey experience.
**Job Description: Survey Experience Officer (Verification & Submissions)**
**We are seeking a highly skilled and motivated Survey Experience Officer to join our team. As a Survey Experience Officer, you will be responsible for ensuring accurate verification and timely submissions of customer satisfaction surveys. You will play a crucial role in enhancing our customer experience by analyzing survey data and implementing strategies to improve service quality and revenue growth.**
**Responsibilities:
3. Verify surveys’ completeness and accuracy.
4. Responsible for accurate submission of surveys into system with proper case notes.
5. Prompt escalation for potential complaints to the management.
6. Handle negative and uncooperative respondents professionally
7. Attain KPIs established by the management.
8. Any other ad-hoc duties as assigned in relevance to scope of work.
**Requirements**:
1.Strong phone and verbal communication skills along with active listening
2. Excellent interpersonal skills
3. Ability to work proactively and independently under tight timelines
4. Proficient in computer, internet web usage and MS Excel proficiency is crucial.
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