Senior Manager/manager Customer Experience
2 weeks ago
Drive the regional strategy and ensure cross-functional integration, management, and planning for a best-in-class Customer Experience across the customer journey, maximizing customer excitement at each touchpoint
- Develop and manage the Customer Experience function to enhance performance by setting clear KPIs and measuring against the targets regularly to ensure continuous improvement
- Work effectively with all peers and teams in Marketing, Business Development, New Business Fields, Sales, and Aftersales along the value chain to negotiate and influence improvements in the Customer Experience
- Define and support omnichannel programs designed to convert, retain, and grow existing and new strategic customer groups
- Establish and maintain effective and efficient customer service processes across channels to ensure concerns are addressed and resolved in a timely and appropriate manner
- Review industry best practices and use customer insights and analytics to identify organisation-wide improvement opportunities and present these to management
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Senior Accountant
2 weeks ago
Singapore NATURAL CAPITAL MANAGER PTE. LTD. Full time**Senior Accountant / Accountant** **Primary Duties and Responsibilities** The Senior Accountant/Accountant's role in a private equity fund management set up encompasses the following: - accounting, reporting, internal control, administration and compliance functions for the funds and related investment portfolios that the fund manages. The Employee shall...
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Brand & Marketing Manager (Bangkok, Thailand)
2 weeks ago
Singapore Brand & Marketing Manager (Bangkok, Thailand) Full timeJob Description The Brand & Marketing Manager will lead brand building, marketing, and enrolment strategies for EtonHouse and Middleton Bangkok schools. This role is pivotal in strengthening market presence, driving student enrolments, and nurturing key partnerships. The Manager will collaborate with admissions, academic, customer experience, operations...
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Campus Network Engineer
2 weeks ago
Singapore Assistant ManagerDeputy Manager Full timeYou will work alongside a team of energetic and passionate technology evangelists who are constantly thinking about making a difference to the way technology shapes one of the world's busiest port. Every ICT employee is given opportunity to innovate, influence and redefine how we work and to boldly pursue big ideas that power digital transformations for our...
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Data Center Network Engineer
2 weeks ago
Singapore Assistant ManagerDeputy Manager Full timeYou will work alongside a team of energetic and passionate technology evangelists who are constantly thinking about making a difference to the way technology shapes one of the world's busiest port. Every ICT employee is given opportunity to innovate, influence and redefine how we work and to boldly pursue big ideas that power digital transformations for our...
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Senior Manager, Customer Experience
2 weeks ago
Singapore Agency for Integrated Care Full time**Job Snapshot**: **Employee Type**: - Full-Time- **Location**: Singapore- **Job Type**: - Other- Oversee the daily operations of the Quality Service Management (QSM) team and ensure that the Service Levels and KPIs are met - Prepare and update on operational metrics on a regular basis to Senior Management, as well as when required on an ad hoc basis -...
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Operations Executive
2 weeks ago
Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time**SCOPE The overall scope of the incumbent includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. The incumbent is responsible for...
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Senior Manager, Customer Experience Strategy
1 week ago
Singapore Klook Full timeSenior Manager, Customer Experience Strategy About Klook We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with...
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Singapore THOMSON MEDICAL PTE. LTD. Full time**JOB SUMMARY** The Senior Manager, Customer Experience (CX) Transformation is responsible for developing and executing strategies that enhance the overall patient and family experience across all touchpoints of care in Thomson Medical, Singapore. This role involves leading initiatives to improve patient satisfaction, ensuring that the hospital provides...
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Assistant Manager
6 days ago
Central Singapore Emprego SG Full time**Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $4,600 - $6,500 Per Month**Date Posted** - 38 minutes agoAdditional Details **Job ID** - 104021**Job Views** - 1Roles & Responsibilities Job Title: Assistant Manager/Manager, Customer Experience Design - **Job Purpose** Responsible for employing quantitative and qualitative...
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Senior Manager, Appeals
2 weeks ago
Singapore Land Transport Authority Full timeA statutory board under the Ministry of Transport is seeking a Senior Manager to manage appeals related to road traffic and other acts. The ideal candidate will have at least 5 years of managerial experience, strong analytical and communication skills, and proficiency in Microsoft Office. The role involves implementing initiatives to improve customer...