Customer Solutions Executive, Air
2 weeks ago
**Location**
- Singapore, East**Job Type**
- Full Time**Salary**
- $2,500 - $3,300 Per Month**Date Posted**
- 2 hours agoAdditional Details
**Job ID**
- 103679**Job Views**
- 1Roles & Responsibilities
**Responsibilities**
- Perform duties according to SOP and Transport Management System (TMS) Manuals and ensure each step is performed according to KPI’s set.
- Proficient communication with relevant parties:
- Control Party: Ensure receipt of shipment handling instruction, meeting the minimum information required.
- Rhenus Network/Agents: Ensure clear communication of shipment handling instruction, receipt of shipment details from relevant suppliers, and confirmation to proceed with shipment processing.
- Customers:Ensure receipt of confirmation on the shipment details obtained from relevant suppliers, prior to shipment processing. Ensure notification of shipment milestones.
- Check the Airfreight Import Job created in TMS and ensure 100% compliance to the mandatory shipment requirements.
- Check Mandatory Status Codes set in TMS and ensure that the date and time are as per the actual event.
- Pro-actively monitor any event discrepancies from point of Arrival up to point of Delivery and enter relevant discrepancy codes in TMS.
- Create Accounts Receivable and Accounts Payable invoices in TMS.
- Create Accruals of cost and sale on job level in TMS.
- Ensure completion of job file with all the required documents and closure of job in TMS.
- Manage and solve issues escalated by relevant Operations Staff.
**Requirements**:
- Minimum Diploma in Logistics/Transport Management/Supply Chain or equivalent.
- Preferably, 2-3 years of experience in a similar position.
- Extensive knowledge of freight forwarding, trucking and customs clearance services.
- Excellent verbal and written communication skills in English.
- Familiar with Transport Management System.
- High level of data analysis skills
Tags
customer
solutions
executive
air
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